Sally Herndon
Salida,CO
Summary
Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in event coordination and problem-solving, excel in fast-paced environments, consistently exceeding sales quotas by leveraging strong detail orientation and excellent conflict resolution abilities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Room Registrar
HRRMC
05.2022 - Current
- Utilized audits and controls to accurately manage cash.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for physicians and nursing staff, medical facility, and handling patient inquiries.
Front Desk Manager
LH 7310 W Rainbow LLC
10.2020 - 05.2022
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Managed front desk maintenance of client records and data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Independent Insurance Agent
Self Employed Writer
04.2011 - 08.2020
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Utilized CRM software to manage client relationships.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Leasing Sales Manager
International City Apartments
04.2018 - 07.2020
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Kept properties in compliance with local, state, and federal regulations.
Business Account Executive
Comcast
03.2013 - 04.2015
- Developed strategy to combat increased competitive presence within territory.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Education
Master of Arts - Film Production, United States
University College Dublin
Dublin, IrelandBachelor of Arts - Cinema
San Francisco State University, United States
San Francisco, CAMaster of Arts - Creative Writing, United States
Stephens College
Columbia, MO05.2025
Skills
- Event Coordination
- Problem-Solving
- Coaching and Mentoring
- Problem-solving skills
- Scheduling and calendar management
- Office Management
- Cross-cultural written/ verbal communication and interpersonal skills
- Strong detail orientation
- Excellent conflict resolution abilities
- Adaptability and Flexibility
Certification
- First Aid/CPR Certified
Hobbies
Avid traveler and photographer
Timeline
Emergency Room Registrar
HRRMC
05.2022 - Current
Front Desk Manager
LH 7310 W Rainbow LLC
10.2020 - 05.2022
Leasing Sales Manager
International City Apartments
04.2018 - 07.2020
Business Account Executive
Comcast
03.2013 - 04.2015
Independent Insurance Agent
Self Employed Writer
04.2011 - 08.2020
Master of Arts - Film Production, United States
University College Dublin
Bachelor of Arts - Cinema
San Francisco State University, United States
Master of Arts - Creative Writing, United States
Stephens College
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