Sally Hiraldo
Bronx,NY
Summary
Competent, responsible, and results-oriented bilingual leader with 20+ years of experience in Management and HR operations. In-depth understanding of employee relations, data entry and file management, as well as a strong foundation in communication, customer service, and emotional intelligence to build teams and cultivate positive work cultures. Passion for recruiting, retaining and supporting high quality talent to drive company growth. Offers Master's Degree with double concentration in Human Resources and Finance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager/District Manager in Training
RENT-A-CENTER
09.2005 - Current
- Work closely with District Managers and other HR members to support staffing needs and workforce planning/succession plans
- Recruit, interview, hire, onboard, and train new hires
- Oversee benefits and compensation including preparing work schedules, timecard management, payroll management in ADP, paid time off (PTO) usage, vacation availability and usage
- In-store HRIS administrator providing upkeep and management of all personnel files, including creating and documenting all personnel actions and/or decisions
- Ensure compliance of company policies and procedures through regular audits
- Set daily and weekly goals related to the store’s sales and collection activities
- Oversee, motivate, evaluate, coach and counsel employees in order to improve their skills in conflict resolution and commitment to exceptional customer service
- Maximize retention of coworkers and reduce turnover by creating a positive and productive work environment, while promoting teamwork
- Achieved 0% turnover for 3+ years
- Protect company assets through expense management including inventory, ordering, pricing, cash handling, and store security
- Plan, monitor and review monthly P&L budgets and projections
- Monitor and achieve planned results for profits by managing and directing store resources
- Completion of the District Manager Training Program.
Sales Manager
RENT-A-CENTER
06.2003 - 09.2005
- Responsible for customer and revenue growth and maintenance through greeting and assisting customers, obtaining rental orders, closing the sale, and telemarketing
- Reviewed customer records and activity to ensure and promote timely payments
- Assisted in completing timely customer service calls and issues
- Co-managed with Store Manager to ensure coworkers completed their daily work duties
- Maintained the showroom, backroom and all store areas neat, clean, and organized by vacuuming, dusting, and cleaning.
Education
MBA-Double Concentration: Finance and Human Resources -
King Graduate School- Monroe College
Certificate in Microsoft Office - undefined
CUNY on the CONCOURSE
Bachelor of Science in Computer Science with a Minor in Business Administration - undefined
Fordham University
Skills
- Efficient in OKTA, Microsoft TEAMS, ADP, HRIS, and Microsoft Office
- Detail Oriented/Organized
- Recruiting and Hiring
- Conflict Resolution and Problem Solving
- Confidentiality
- Personnel Development
- Customer Service Management
- Operations Management
- Budget Administration
- Outstanding Communication Skills
- Employee Retention
- Onboarding and Orientation
Awards
- Presidents Club Member Awarded for Profitability
- Million Dollar Club for maintaining million-dollar store revenue
- Benefits Plus Gold Member for maintaining high customer retention
- Three time Perform to Win Winner awarded for achieving yearly goals
- Store of the Month (numerous times)
- Listed as a Top 250 Store in Profit
Volunteer Projects
- St. Frances De Chantel Church, Bronx, NY, Catechist/ Lector/Eucharistic Minister, September 2016 – Present, Instruct the students in religious education, Prepare students to receive their sacraments of Communion, Penance, and Confirmation, Lector to the congregation during Sunday morning mass, Minister the Eucharist to the congregation when needed
- USBC, League Treasurer (for 3 Leagues), Sept 2020-Present, Collect weekly league dues and maintain league envelopes and balances, Promote timely payments and resolve negative balances, Input monetary data into excel spreadsheet, Distribute prize funds at the end of the season
- Smile Train Organization/ Various Charities, YLC/ CCAC/ Smile Squad, 2020-Present, Fundraise for Cleft Lip and Palate Awareness (raised $14k in 6 days), Fundraise for Autism raised $5k, Organize Coat-drives and Toy-Drives to distribute to the local shelters, Cleft Committee Advisory Council Member and Organizer for CleftCon
Organizations
- Career Ambassador Club
- SHRM Membership
Certification
- Certified SHRM-CP, SHRM - MAY 2024
Languages
Spanish
Native or Bilingual
Timeline
Store Manager/District Manager in Training
RENT-A-CENTER
09.2005 - Current
Sales Manager
RENT-A-CENTER
06.2003 - 09.2005
MBA-Double Concentration: Finance and Human Resources -
King Graduate School- Monroe College
Certificate in Microsoft Office - undefined
CUNY on the CONCOURSE
Bachelor of Science in Computer Science with a Minor in Business Administration - undefined
Fordham University
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