Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
State Board Committeeman
Timeline
Generic

Sally Kay Boulos

Katy

Summary

Client-focused, motivated and highly accomplished insurance Small Business Sales Representative. Licensed for 3 years in 2 states, with a comprehensive background in all Ancillary, Disability & Worksite products along with proven success in delivering results on time and over quota. Effectively defines, develops and implements targeted sales and marketing plans to maximize results and profitability, excels at analyzing data, identifying customer needs, and implementing competitive business initiatives to streamline sales and increase revenue. Highly versatile, collaborative and quickly masters new roles, responsibilities, categories and environments. Reputation for integrity, problem solving abilities, work ethic and analytical skills. Possess outstanding interpersonal, organizational and analytical skills. Constantly exceeds expectations with customers regarding insurance, products, implementation, detail-oriented reports and tracking and task management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lead Legal Assistant, Personal Assistant & Case Manager

A Taylor Law Firm
01.2023 - Current
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
  • Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
  • Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Assisted attorneys with reviewing and organizing witness reports.

Small Business Sales Specialist

SunLife Financial
01.2021 - 01.2023
  • Enhanced policyholder retention rates through effective communication, personalized account management, and prompt issue resolution.
  • Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Participated in ongoing training sessions to stay current on industry trends and best practices.
  • Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
  • Achieved client retention goals through proactive account management and timely policy reviews.
  • Proactively identified upselling opportunities within existing accounts, resulting in expanded coverage for clients and increased revenue for the agency.
  • Expedited claim resolutions by acting as a liaison between clients and claims adjusters throughout the entire process.
  • Developed customized insurance solutions for clients by working closely with underwriters to create tailored coverage packages that met individual needs.
  • Collaborated with sales teams to identify potential new clients, leading to an expansion of the agency''s client base.
  • Designed presentations and marketing materials to promote insurance products.
  • Negotiated favorable premium rates with insurance carriers on behalf of clients, ensuring cost-effective coverage options.
  • Identified potential gaps in existing coverage plans and proposed suitable enhancements as necessary to ensure comprehensive protection for employees.
  • Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Connected with prospective clients to set appointments.
  • Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
  • Followed up promptly with interested clients to close sales.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Utilized CRM software to manage client relationships.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Provided comprehensive customer service to drive client satisfaction.
  • Educated employers on the benefits of various plan options, empowering them to make informed decisions about their health insurance selections.
  • Resolved billing disputes between clients and carriers efficiently, preserving positive working relationships among all parties involved.
  • Met with Brokers to provide information about available products and policies.
  • Negotiated favorable terms with carrier to ensure cost-effective benefits packages for clients.
  • Oversaw enrollment process
  • Streamlined benefits administration processes for increased efficiency and accuracy.
  • Established a user-friendly self-service portal enabling employees to access up-to-date information about their individual benefit plans.
  • Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.
  • Assisted with design and implementation of various employee benefits programs.

Team Coach & Coordinator/Meet Director/Webmaster

Star’s Gymnastics
01.2018 - 01.2022
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.

Team Coach & Coordinator, PreSchool Director

Pearland Gymnastics Academy
2015 - 2018
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Recruited new students for admission through marketing and events.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Worked with special needs students to determine specific plans for success.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Attended approved training and continuing education courses to maintain certifications.

Competitive Gymnastics Coach, Meet Director

REFLEX Gymnastics Academy
2013 - 2015
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Recruited new students for admission through marketing and events.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Worked with special needs students to determine specific plans for success.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Attended approved training and continuing education courses to maintain certifications.

Competitive Gymnastics Coach, Meet Director

Stars Gymnastics
2009 - 2013
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Recruited new students for admission through marketing and events.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Worked with special needs students to determine specific plans for success.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Attended approved training and continuing education courses to maintain certifications.

Team Coach & Coordinator, PreSchool Director

Houston Gymnastics Academy
2007 - 2009
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Recruited new students for admission through marketing and events.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Worked with special needs students to determine specific plans for success.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Attended approved training and continuing education courses to maintain certifications.

Competitive Gymnastics Coach, Meet Director

Stars Gymnastics
2003 - 2007
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Increased athletes'' skill levels by implementing personalized training programs tailored to their individual strengths and weaknesses.
  • Developed strong relationships with athletes and their families, fostering open communication and trust between coach, gymnast, and parents.
  • Managed practice schedules effectively, ensuring adequate time was devoted to each event while also allowing for necessary rest periods.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Instructed individual and group classes to customize needs and emphasize proper technique and safety.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Taught students how to perform split leaps, back handsprings and other special techniques.
  • Developed strong relationships with families, maintaining open lines of communication regarding athlete development both in and out of the gym setting.
  • Tailored coaching style according to each athlete''s unique needs and learning preferences, ensuring optimal individual progress.
  • Updated parents on their child''s progress through regular communication channels such as email updates or parent-teacher conferences.
  • Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
  • Enhanced team performance by conducting personalized training sessions focusing on individual athlete's needs.
  • Facilitated team-building activities, strengthening relationships among athletes.
  • Implemented goal-setting framework for athletes, resulting in higher motivation and achievement rates.
  • Oversaw gym's social media presence, increasing visibility and attracting new talent.
  • Developed mentorship program between senior and junior gymnasts, fostering culture of learning and support.
  • Analyzed competition performances to adjust training strategies, leading to improved outcomes in subsequent events.
  • Organized and led training camps that provided intensive skill development opportunities.
  • Mentored junior coaches in effective coaching techniques and communication skills for better athlete engagement.
  • Assisted in the recruitment of talented gymnasts, contributing to a stronger overall team dynamic.
  • Implemented mental conditioning techniques aimed at improving focus during high-pressure situations in competitions.
  • Strengthened technical skills via conducting workshops that emphasized proper form alignment, balance control, and fluidity of movement.
  • Managed administrative duties such as scheduling practices and coordinating travel arrangements for competitions.
  • Oversaw domain registration and hosting services for clients'' websites, ensuring reliable uptime and performance standards were met consistently.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Recruited new students for admission through marketing and events.
  • Conducted staff evaluations and provided constructive feedback, fostering professional growth and development.
  • Enhanced preschool curriculum by incorporating hands-on activities and cooperative learning projects.
  • Worked with special needs students to determine specific plans for success.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Attended approved training and continuing education courses to maintain certifications.

Customer Service Manager/Price Integrity Clerk

Gerland’s Food Fair/Food Town
01.2001 - 01.2003
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.
  • Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
  • Improved data accuracy by regularly auditing the pricing database and rectifying any errors found.

Assistant Cake Decorator/Baker

Gerland’s Food Fair
01.2000 - 01.2001
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Packaged and priced each product according to company pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Decorated pastries and cakes using colorful icings and piping techniques.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Processed customer orders and payment transactions.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared dough for variety of pastries, cakes and breads.

Assistant Manager

Rave Clothing
01.2000 - 01.2001
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Computer & Informational System Management Courses

San Jacinto College, Texas Southern University
Hobson, TX

Certificate -

San Jacinto College
Houston

High School -

Channelview Christian High School
01.2000

Skills

  • Product & Service Knowledge
  • Interpersonal Communication
  • Customer Service
  • Document Analysis
  • Database Management
  • Efficiency Optimization
  • Administrative support
  • Relationship Management
  • Document filing
  • Legal research
  • File organization
  • Microsoft office
  • Multitasking and organization
  • Strong work ethic
  • Resourcefulness and creativity

Certification

  • Specialty Certifications- MELPD-Movement Education and Lesson Plan Development, KAT-Kinder Accreditation for Teachers, U100-Fundamentals of Gymnastics Instructions, U101-Safety & Risk Management, U102-First Aid Basics, American Academy of CPR & First Aid– BLS CPR (Adult/Child/Infant), U200-Developmental Coaches Course-Sports Science, ITP 1-Instructor Training Program for Preschool-Recreational Gymnastics, ITP 2– Instructor Training Program for Compulsory-Optional Gymnastics, GymCert Level 1-3, W202- Meet Director, R101-Preschool Fundamentals-Theory, U110-SafeSport 1-3
  • School of Competitive Gymnastics-Women’s Artistic Gymnastics: Junior Olympic Team Coach (grandfathered due to success in optional level gymnastics with an athlete appearing at Regional & Nationals since 2008)
  • School of Judging– Women’s Level 9 Rated NAWGJ, J416-Level 9 Composition, J311-Beginning Optional Skill Evaluation: Uneven Bars, J312 Beginning Optional Skill Evaluation: Beam Acro, J313 Beginning Skill Evaluation: Beam Dance, J412-Optional Beam Connections: To Give or Not to Give, NGJA Men’s National Rating Level 4-10
  • GAT attendance since 2003, Regional Congress attendance since 2008, National Congress attendance since 2008
  • Computer Science- Certificate in Computer Science– Power Point, Excel, Publisher, Word, Quickbooks
  • Insurance Licensing- License for Ancillary & Life Insurance Agent & Property & Casualty Insurance Agent in Texas, Louisiana, North Carolina & South Carolina

Languages

English, Conversational Spanish

Hobbies and Interests

28 Year Dance/Performer, Professional Dancer with Dance Force Productions, North Shore Dance Academy, Lori’s Dance Studio, Barbara King’s Dance Studio, Tap/Clogging, Jazz, Ballet, Hip Hop, Country Western, Disco, Swing, Salsa, Jive, Choreographer for Cheer & Gymnastics since 2000

State Board Committeeman

Liaison between business in my region to the State Board, Communicate Rules/Changes to my region, Facilitate meetings, Conduct Voting Meeting, Prepare Meeting Minutes, Assist in Planning State Events/Banquets

Timeline

Lead Legal Assistant, Personal Assistant & Case Manager

A Taylor Law Firm
01.2023 - Current

Small Business Sales Specialist

SunLife Financial
01.2021 - 01.2023

Team Coach & Coordinator/Meet Director/Webmaster

Star’s Gymnastics
01.2018 - 01.2022

Customer Service Manager/Price Integrity Clerk

Gerland’s Food Fair/Food Town
01.2001 - 01.2003

Assistant Cake Decorator/Baker

Gerland’s Food Fair
01.2000 - 01.2001

Assistant Manager

Rave Clothing
01.2000 - 01.2001

Team Coach & Coordinator, PreSchool Director

Pearland Gymnastics Academy
2015 - 2018

Competitive Gymnastics Coach, Meet Director

REFLEX Gymnastics Academy
2013 - 2015

Competitive Gymnastics Coach, Meet Director

Stars Gymnastics
2009 - 2013

Team Coach & Coordinator, PreSchool Director

Houston Gymnastics Academy
2007 - 2009

Competitive Gymnastics Coach, Meet Director

Stars Gymnastics
2003 - 2007

Computer & Informational System Management Courses

San Jacinto College, Texas Southern University

Certificate -

San Jacinto College

High School -

Channelview Christian High School

Similar Profiles

CREATE PROFILE