Sally Kendrick
Glendale,AZ
Summary
Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Methodical Night Auditor focused on improving business operations and increasing administrative accuracy. Reliable and enthusiastic [Job Title] with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
15
15
years of professional experience
Work History
Front Desk /Front Desk Night Auditor
extended suites
Mesa, AZ
06.2023 - 03.2024
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Maintained an accurate logbook of room availability status updates each hour during shift.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Provided concierge services such as dining reservations or transportation arrangements to guests as needed.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Handled all cash transactions securely according to company policies and procedures.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Ensured that all paperwork was processed properly before closing out shift.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Inspected guestrooms upon request for any maintenance issues needing attention.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
- Assigned parking spaces for arriving vehicles in accordance with established guidelines.
- Managed wakeup calls for departing guests according to their requested times.
- Performed nightly audit functions such as verifying account balances are correct.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted hotel guests with check in and out procedures courteously.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Monitored reservations to track incoming parties and special events.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Phlebotomy Supervisor
colmed lab
Mesa, AZ
12.2011 - 04.2020
- Developed and maintained effective phlebotomy procedures, ensuring compliance with all applicable regulations.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Oversaw daily operations of the laboratory, including staffing schedules and patient flow.
- Managed inventory control systems, ordering supplies as needed while monitoring budgets.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Reviewed patient records for completeness prior to testing or drawing specimens from patients.
- Monitored laboratory productivity standards, providing feedback when necessary to ensure optimal performance levels are achieved.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Analyzed operational data to identify areas of improvement within the department.
- Collaborated with physicians, nurses and other healthcare professionals to develop plans for improved patient care.
- Participated in continuing education programs related to phlebotomy best practices.
- Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
- Implemented new technologies into the laboratory processes as needed.
- Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
- Provided support during emergency situations involving blood draws or specimen collections.
- Trained and supervised phlebotomists and lab assistants.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Facilitated effective communication between team members, other departments and outside facilities.
- Directed activities of phlebotomy department.
- Performed evaluations of lab personnel and implemented corrective action where necessary.
- Established team schedules that met all coverage needs.
- Maintained and organized phlebotomy data and statistics.
- Developed schedules for orders, draws and processing of blood samples.
- Adhered to facility and legal requirements for standards of care and operations.
- Obtained blood specimens through venipunctures and fingersticks.
- Monitored logs to verify adherence to draw and testing schedules.
- Answered special calls promptly to deliver exceptional service.
- Evaluated employee skill and quality of care against performance benchmarks.
- Collected therapeutic drug monitoring assays in collaboration with nursing personnel.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Phlebotomist
LabCorp
Mesa, AZ
01.2009 - 11.2011
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Education
Phlebotomy - Phlebotomy
Mesa Luthern
Mesa Az05-2000
CNA - Nursing Assistance
Sierra Nevada College
Incline Village, NV04-1998
GED -
Bullard High School
Fresno, CA06-1996
Timeline
Front Desk /Front Desk Night Auditor
extended suites
06.2023 - 03.2024
Phlebotomy Supervisor
colmed lab
12.2011 - 04.2020
Phlebotomist
LabCorp
01.2009 - 11.2011
Phlebotomy - Phlebotomy
Mesa Luthern
CNA - Nursing Assistance
Sierra Nevada College
GED -
Bullard High School
Similar Profiles
Erin Watson-MinterErin Watson-Minter
General Management at Woodspring Suites, Extended Suites, MarriottGeneral Management at Woodspring Suites, Extended Suites, Marriott
MICKEE DAGDAGANMICKEE DAGDAGAN
FRONT DESK AGENT at WoodSpring Suites extended stayFRONT DESK AGENT at WoodSpring Suites extended stay
Ryan HaaseRyan Haase
House Keeper Manager/ AGM-GM Back up at Extended Stay America Premier SuitesHouse Keeper Manager/ AGM-GM Back up at Extended Stay America Premier Suites
Brandy Thomas-ArtisBrandy Thomas-Artis
Family Nurse Practitioner Student at Sonoran MedicalFamily Nurse Practitioner Student at Sonoran Medical
Jordan GageJordan Gage
Warehouse Production Controller at Stitch Fix WarehouseWarehouse Production Controller at Stitch Fix Warehouse