Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

Sally Kocian

Victoria,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable & motivated employee. Offering excellent communication and good judgment. Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Area Manager of Operations

Linebarger Goggan Blair & Sampson
Victoria , TX
09.2009 - 01.2022
  • Drafted invoices for completed work.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Demonstrated exceptional knowledge of process optimization.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients and maintain excellent customer service.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Provided exceptional customer service to customers, increasing customer loyalty.

Customer Accounts Specialist

Galveston County Tax Office
Galveston, TX
05.2005 - 07.2009
  • Prepared timely and accurate reports.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Refund over payments promptly.

Customer Service Representative

Galveston Central Appraisal District
Texas City, TX
03.1989 - 07.2005
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Account Specialist

Galveston Savings & Loan
Galveston, TX
08.1983 - 03.1989

Skills

  • Product development
  • Complaint resolution
  • Inbound and Outbound Calling
  • Recordkeeping strengths
  • Account management
  • Money handling abilities
  • Service standard compliance
  • Professional telephone demeanor

Affiliations

Victoria Downtown Lions Club - Charter Member

  • Lions Club

Timeline

Area Manager of Operations

Linebarger Goggan Blair & Sampson
09.2009 - 01.2022

Customer Accounts Specialist

Galveston County Tax Office
05.2005 - 07.2009

Customer Service Representative

Galveston Central Appraisal District
03.1989 - 07.2005

Customer Account Specialist

Galveston Savings & Loan
08.1983 - 03.1989

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Sally Kocian