Sally Kraker
West Bend,WI
Overview
15
15
years of professional experience
Work History
RN Case Manager
Molina Health Care
Milwaukee, WI
12.2018 - Current
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
Residential Service Director
5 Star Senior Living
Jackson, WI
04.2018 - 09.2018
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Evaluated employee performance based on criteria such as accuracy and speed in responding to queries, ability to upsell and cross-sell products and services.
- Prepared and maintained budgets, personnel records or training manuals.
- Conducted regular reviews of existing processes and procedures related to customer service activities and made recommendations for improvements where necessary.
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
Clinic RN
Madison Medical Associates
Milwaukee, WI
02.2010 - 04.2018
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Ensured compliance with regulatory bodies such as Joint Commission, Centers for Medicare and Medicaid Services.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
Education
Associate of Arts - Early Childhood Development
Milwaukee Area Technical College
Milwaukee, WI01-2021
Associate of Science - Registered Nursing
Moraine Park Technical College
West Bend, WI12-2009
Timeline
RN Case Manager
Molina Health Care
12.2018 - Current
Residential Service Director
5 Star Senior Living
04.2018 - 09.2018
Clinic RN
Madison Medical Associates
02.2010 - 04.2018
Associate of Arts - Early Childhood Development
Milwaukee Area Technical College
Associate of Science - Registered Nursing
Moraine Park Technical College
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