Sally Lemaveve

• Primarily serves the airline industry, meeting with flight crews to verify meal delivery, supervise food production, and coordinate with dispatchers to resolve issues. involves on the ground interaction on airport ramps, ensuring safety and clients requirements are met, and handling logistic for meal trolleys and client visits.
• Directly meet with cabin crews on the airport ramp to review delivered merchandise and confirm all flight meals requirements are satisfied.
• Inspect, label, close, and seal meal trolleys according to airport safety regulations.
• Input flights scheduling and operational forecasts into the flight management software.
• Interacting with customers: This could involve meeting with pilots, flight attendants, and VIP guests to ensure catering requirements are met.
• Resolved customer issues efficiently through effective communication and problem-solving skills.
• Adapted quickly to new tools, systems, and changing customer needs in a fast-paced environment.
• On-site verification: Responsibilities may include boarding planes to confirm that all required items are in place and that food production requirements are fulfilled.
• Quality and conformity control: Ensuring that onboard catering products meet quality standards and specifications before departure.
• Communication and coordination: Liaising with cabin crews, dispatchers, and team members to address any issues or make last-minute adjustments.
• Handling customer issues: Addressing and resolving catering-related problems or concerns that may arise.
• Collaborated with team members to improve service delivery and streamline processes.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Operated customer service software to track interactions and manage requests.

• Provided administrative support, maintaining organized filing systems for easy access to documents.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Handled incoming calls and inquiries, delivering professional customer service to clients and visitors.
• Assisted in managing office supplies inventory, facilitating timely reorders to avoid shortages.
• Heavy data entry
• File warranty claims
• Filing
• Organize daily runner list
• Office supply ordering
• Assisting salespeople

An aviation services professional responsible for thoroughly cleaning, restocking, and preparing an aircraft's cabin interior between flights, ensuring it meets high standards of cleanliness and safety for passengers and crew. follow safety procedures to prepare the cabin for boarding and departure.

• cleaning seats, seat pockets, floors, galleys, and lavatories to remove dirt, debris, and fingerprints.
• Reassembling and installing passengers service furnishings and supplies according to specifications.
• Performing Foreign Object Debris walks in ramp areas to ensure safety and following all safety protocols.

• Assisting passengers with check-in, bag handling, boarding passes, seat assignments, and boarding/disembarking aircraft.
• Providing wheelchair and aisle chair assistance to passengers, especially elderly and disabled individuals, to ensure a safe and comfortable travel experience.
• Offering information and assistance to passengers, addressing flight queries, and ensuring passengers reach their correct gates.
• Assisting unaccompanied minors and VIPs, escorting passengers to various airport locations (like restrooms), and providing information for visually and hearing-impaired passengers.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.