Sally Lintzenich
Jacksonville,FL
Summary
Dependable Patient Service Representative serving diverse needs of patients through active communication. Skilled at strong customer service skills and proficiency in data entry, coupled with a compassionate approach to patient care, underscore my ability to improve workflows and patient satisfaction maintaining highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Baptist Health Medical Center
04.2013 - 04.2023
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved customer complaints using established follow-up procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed approximately 25 incoming calls, emails and faxes per day from customers
Senior Computer Operator
Blue Cross Blue Shield of Florida
01.2001 - 09.2010
- Monitored system performance using advanced analytics tools that identified potential bottlenecks before they impacted productivity levels seriously.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
- Processed requests for service from internal and external customers.
- Generated reports covering details about data, system operation, and error monitoring.
- Served as a liaison between IT department and business units to ensure alignment of technology initiatives with organizational goals.
- Trained junior team members on best practices for computer operations, contributing to a more skilled workforce.
- Evaluated new technology solutions to determine their potential benefits for improving company processes and workflows.
- Developed customized scripts for automating repetitive tasks, leading to significant time savings for staff members.
- Assisted in the development of IT policies and procedures that improved overall operational efficiency across the organization.
- Maintained comprehensive documentation on system configurations, ensuring seamless knowledge transfer during personnel transitions or emergencies situations.
- Reduced downtime by swiftly identifying and resolving technical issues with computer hardware and software.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with other departments to identify and solve software issues.
- Managed incoming calls, emails and faxes from customers as needed
Education
High School Diploma -
Paxon Senior High School
Jacksonville, FL06-1974
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Verbal and written communication
- Phone etiquette
- Data entry proficiency
- Insurance verification
- Payment collection
- Healthcare industry
- Problem-solving
- Multitasking and organization
Languages
English
Professional Working
Timeline
Patient Service Representative
Baptist Health Medical Center
04.2013 - 04.2023
Senior Computer Operator
Blue Cross Blue Shield of Florida
01.2001 - 09.2010
High School Diploma -
Paxon Senior High School
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