Sally Mahoney
L
Columbia,MO
Overview
20
20
years of professional experience
Work History
Technical Trainer
Cognizant Technology Solutions
01.2015 - Current
- Facilitate New Hire Orientation to include department specific functions, policies and procedures and position specific simulation activities for the following:
- Training claims processors in the examination and processing of medical and hospital claims using Facets, an application that automatically prioritizes and routes claims based on rules that reflect healthcare providers’ business, staffing and training needs
- Developing DLPs (Desk Level Procedures/Processes) and Job Aides to guide and assist examiners in processing and correcting medical claims
- Directly involved with the train-the-trainer program for 12 trainers selected for large Medicaid training project
- Utilize variety of instructional methods to ensure maximum delivery effectiveness
- Evaluate course materials based on participant performance and consult with the instructional designer to complete necessary updates
- Manage class participants, monitor classroom performance, and provide timely feedback to participants and direct managers when necessary
- Evaluate participant performance through knowledge checks and assessments
- Provide recommendations based on evaluation of employee performance
- Analyze departmental training needs to develop, modify, and improve existing training programs
- Communicate with managers in the various departments to understand new processes, concerns, or issues related to staff knowledge of the position
- Facilitate training programs via classroom and virtual settings (i.e., WebEx, Lync/Skype) when applicable
- Coordinate the preparation of materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc
- Ensure that all employees complete training for compliance with government standards
Cadence Principal Trainer and Instructional Designer
Leidos Health/Parker Healthcare IT/Engage Staffing
Yale New Haven, CT
01.2012 - 01.2015
- Trained patient service representatives, super users, admitting, bed planning, authorization and certification representatives, financial counselors, and managers in using Cadence, Prelude, and ADT
- Developed training guides and quick tip sheets for end-user training
Cadence Trainer
Cedars-Sinai Hospital
Beverly Hills, CA
01.2012 - 01.2015
- Providing Cadence end-user training to all employees
- Testing workflows before training to ensure they work appropriately; make suggestions for updates as necessary
- Providing support and training for multiple Epic Dress Rehearsals
- Developing quick tip sheets based upon feedback from end-users in training where more information was needed to thoroughly understand the workflow and concept of subject matter
Cadence Trainer
University of Iowa Health Care
Iowa City, IA
01.2012 - 01.2015
- Provided Cadence end-user training to all employees
- Tested workflows before training to ensure they worked appropriately; made suggestions for updates as necessary
- Developed quick tip sheets as needed based upon feedback from end-users in training where more information was needed to thoroughly understand the workflow and concept of subject matter
Cadence Trainer
University of Washington Hospital
Seattle, WA
01.2012 - 01.2015
- Provided at-the-elbow support for go-live of internal medicine office
- Developed Cadence and Prelude quick tip sheets for front office staff
Principal Trainer – Epic Prelude/Cadence/ADT
Maricopa Integrated Health System
Phoenix, AZ
01.2007 - 01.2012
- Trained diverse group of medical professionals in all aspects of Prelude, Cadence, ADT and Referrals
- Developed the referrals workflow
- Certified in Epic Cadence, Prelude, and ADT; passed all certification exams and projects with high scores, with all NVTs passed and completed through 2012
- Developed online training in Adobe Captivate 6 from approved curricula
- Involved in system build, testing, and validation of Cadence, Prelude, and ADT applications
- Developed testing materials for Epic certified applications
- Developed assessments for Epic certified applications
- Built training environments for Epic Phase 1 and Phase 2 go-lives
- Helped develop and build production environment
IT Software Trainer
Toll Brothers Inc.
Scottsdale, AZ
01.2005 - 01.2007
- Provided instructor-led, hands-on training in several proprietary software applications, operating systems, and Microsoft applications for diverse group of professionals; developed course materials
- Traveled 30 - 50% to all areas of the United States
Timeline
Technical Trainer
Cognizant Technology Solutions
01.2015 - Current
Cadence Principal Trainer and Instructional Designer
Leidos Health/Parker Healthcare IT/Engage Staffing
01.2012 - 01.2015
Cadence Trainer
Cedars-Sinai Hospital
01.2012 - 01.2015
Cadence Trainer
University of Iowa Health Care
01.2012 - 01.2015
Cadence Trainer
University of Washington Hospital
01.2012 - 01.2015
Principal Trainer – Epic Prelude/Cadence/ADT
Maricopa Integrated Health System
01.2007 - 01.2012
IT Software Trainer
Toll Brothers Inc.
01.2005 - 01.2007
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