Summary
Overview
Work History
Skills
Websites
Timeline
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Sally Mai

Huntington Beach,CA

Summary

Experienced meeting and events manager with a proven track record in planning and executing corporate and social events. Strong leadership skills enable effective management of cross-functional teams, ensuring successful outcomes. Recognized for strategic thinking and problem-solving abilities that drive efficiency and enhance stakeholder satisfaction. Achievements include significant improvements in meeting management processes and increased client satisfaction ratings.

Overview

10
10
years of professional experience

Work History

Catering + Conference Service Manager

Kimpton Shorebreak Resort
Huntington Beach, CA
03.2022 - Current
  • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines
  • Sell, plan, and execute corporate meetings as well as social events that include weddings, reunions and social gatherings
  • Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
  • Design and update menus for banquets and special events, ensuring creative and consistent presentation
  • Work closely with the culinary team on executing catering events and banquets
  • Lead internal meetings related to upcoming events (BEO, pre-con, etc.)
  • Interact effectively with all departments within the hotel to ensure guest and group satisfaction and a positive work environment
  • Monitor guest satisfaction and address feedback promptly to ensure high levels of service and client retention
  • Proficient in: Delphi.fdc, Opera, CVENT, Social Tables, Passkey, Microsoft Office

Executive Meeting Manager

Waterfront Resort by Hilton Hotels
Huntington Beach, CA
07.2021 - 01.2022
  • Respond to incoming event opportunities including e-mails, walk-ins and phone calls
  • Generating revenue through proactive sales efforts and event management for corporate, social, and group segments
  • Execute contracts, BEO's, diagrams and ensure timeliness of final payments and deposits
  • Work directly with clients, gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary
  • Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
  • Proficient in: Delphi.fdc, OnQ, Cvent, and MeetingBroker

Sales & Marketing Coordinator

Waterfront Resort by Hilton Hotels
Huntington Beach, CA
01.2017 - 06.2021
  • Responsible for supporting the Director of Group Sales and Director of Sales & Marketing
  • Assist with contracting sleeping room blocks up to 10 rooms on peak for corporate and social groups
  • Monitor accuracy of group blocks, including cutoff date, pickup, suite blocks, rates, etc.
  • Assist with creating Sales agreement and addendums
  • Manage group pickups, commission payments, and awarding meeting planner points
  • On-site photographer, provided photo content for (4) outlets of the resort
  • Food and cocktail staging, capturing imagines, exporting files, and editing photos
  • Managed all social media handles on Instagram and Facebook

Guest Services Supervisor/ Manager on Duty

Sheraton Garden Grove-Anaheim South
Garden Grove, CA
05.2015 - 01.2017
  • Support implementation of customer recognition/Starwood programs, communicating and ensuring the process
  • Ensure compliance to brand and company training using the steps to effective training according to Starwood Hospitality standards
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Review Front Desk staff's timecard for payroll compilation
  • Prepare employee schedule according to business forecast payroll
  • Supervise the Night Audit function and monitor the House Charge
  • Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s
  • Participate in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results
  • Proficient in: Lightspeed, Galaxy, ADP, Passkey

Skills

  • Delphi and Opera software
  • Cvent and MeetingBroker
  • Social Tables and Passkey
  • Microsoft Office Suite
  • Galaxy and Lightspeed systems
  • ADP payroll management

Timeline

Catering + Conference Service Manager

Kimpton Shorebreak Resort
03.2022 - Current

Executive Meeting Manager

Waterfront Resort by Hilton Hotels
07.2021 - 01.2022

Sales & Marketing Coordinator

Waterfront Resort by Hilton Hotels
01.2017 - 06.2021

Guest Services Supervisor/ Manager on Duty

Sheraton Garden Grove-Anaheim South
05.2015 - 01.2017

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Sally Mai