Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Martinez

San Antonio

Summary

Dedicated and detail-oriented customer service professional with experience in providing top-notch assistance to clients and businesses. Proven track record of success in answering phones, managing accounts, and ensuring smooth business operations. As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.


Looking to transition into new field leveraging skills developed in customer-focused sales environment. Demonstrates ability to build and maintain strong customer relationships and use CRM tools to enhance service efficiency. Committed to applying transferable skills to achieve success in new role.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Gatetree Properties
01.2023 - 12.2024
  • Managed and maintained relationships with existing clients and businesses, ensuring their needs were met and exceeded expectations
  • Conducted walkthroughs, prepared open houses, and facilitated the sale of properties
  • Coordinated paperwork and documentation for clients and businesses
  • Answered phone calls, took messages, and replied to emails in a timely and professional manner
  • Assisted with account management, both new and existing, by providing exceptional customer service and support

Customer Service Representative

Locksmith and Security Company
04.2022 - 12.2022
  • Responded to phone calls, answered customer inquiries, and provided assistance to customers
  • Helped customers with their account and filing needs, ensuring accuracy and efficiency
  • Coordinated appointments and phone orders for customers
  • Provided general assistance to clients and businesses, addressing their needs and concerns

Education

No Degree - Journalism And Mass Communication

San Antonio College
San Antonio, TX

Skills

  • Customer service and relations
  • Account management and maintenance
  • Phone and email communication
  • Office administration and organization
  • Event planning and coordination
  • Sales/marketing and lead and business generation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution

Timeline

Customer Service Representative

Gatetree Properties
01.2023 - 12.2024

Customer Service Representative

Locksmith and Security Company
04.2022 - 12.2022

No Degree - Journalism And Mass Communication

San Antonio College
Sally Martinez