SALLY MCDONALD
Decatur,GA
Summary
Successfully integrated a 27-year dental practice, ensuring no loss of patients and retaining hygienists and dental assistants during the merger between Dr. McDonald and Atlanta Center for Dental Health. This careful approach preserved the existing patient relationships and fostered a collaborative environment among the staff, leading to improved morale and productivity. As a result, the practice has since seen growth in both patient numbers and overall satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Atlanta Center for Dental Health
03.2023 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic efficiency.
- Facilitated communication between healthcare providers and patients for enhanced service delivery.
- Assisted in the resolution of patient inquiries, ensuring timely responses and satisfaction.
- Collaborated with interdisciplinary teams to streamline care processes and improve patient outcomes.
- Educated patients on services available, enhancing understanding of care options and resources.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Practice Manager
Dr. Roy McDonald DDS
03.1999 - 03.2023
- Supported daily operations by coordinating schedules and managing patient flow.
- Assisted in implementing office policies to enhance operational efficiency.
- Maintained patient records using electronic health record systems for accuracy and comp
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions. Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Ordered all office supplies and kept check on inventory levels.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Education
High School Diploma -
Druid Hills High School
AtlantaSkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
Certification
CPR
Timeline
Patient Care Coordinator
Atlanta Center for Dental Health
03.2023 - Current
Practice Manager
Dr. Roy McDonald DDS
03.1999 - 03.2023
High School Diploma -
Druid Hills High School
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