Sally McKee
Billings,United States (1)
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Event Manager
Club Demonstration Services At Costco
12.2020 - 05.2023
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Enforced internal policies to maintain responsiveness to demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Senior Housekeeping Supervisor
Club Demonstration Services At Costco
03.2015 - 12.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
Sales Advisor
Club Demonstration Services At Costco
03.2013 - 03.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products and services.
Education
High School Diploma -
Cumberland County High School
Burkesville, KY06.1974
Skills
- Team Leadership and Supervision
- Operations Oversight
- Continuous Improvement
- Health and Safety Service Regulations
- Talent Recruitment
- Team Mentorship
- Staff Oversight
Timeline
Event Manager
Club Demonstration Services At Costco
12.2020 - 05.2023
Senior Housekeeping Supervisor
Club Demonstration Services At Costco
03.2015 - 12.2020
Sales Advisor
Club Demonstration Services At Costco
03.2013 - 03.2015
High School Diploma -
Cumberland County High School
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