Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Languages
Accomplishments
Timeline
Generic

Sally Mgondah

Houston,TX

Summary

Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for clients. Client-centered Eligibility Specialist with a career spent accurately managing records, handling tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in and out of a office-based environment. Compassionate and motivated to positively impact program operations and participant success with diligent support. Dedicated to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail. Demonstrative Eligibility Specialist proudly offering over 3 years' of experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Eligibility Specialist

Catholic Charities
Houston, TX
03.2022 - Current
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Processed client applications in accordance with established guidelines.
  • Explained reasons behind application denials and recommended further action.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive rental assistance.
  • Attended regular training sessions to stay up-to-date on new rules and regulations.
  • Answered questions and responded to inquiries to deliver high level of service to clients.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Entered client information and files into databases for further review and tracking.
  • Provided excellent service and attention to customers through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Eligibility Specialist

Ultimate Staffing- Houston,Tx.
Houston, TX
08.2021 - 12.2021
  • My job was to contact clients and ensure the collection of relevant documentation, verification of eligibility and payment processing related to the Harris County Emergency Financial Assistance Program
  • I was also responsible for maintaining client files in accordance to agency policies, inputting client information in a designated database and gathering and reporting program metrics
  • I was also responsible for preparing relevant paperwork to ensure that qualifying clients receive emergency financial assistance.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Processed client applications in accordance with established guidelines.
  • Reviewed applications to verify client information and resolve discrepancies.
  • Responded to client inquiries and concerns and escalated complex problems to department supervisors.
  • Maintained positive working relationship with fellow staff and management.
  • Provided excellent service and attention to customers through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Sales Associate Representative

American Residential Services - Houston, TX
Houston, TX
03.2019 - 11.2019
  • My job was to deliver excellent customer service and ensure ongoing sales and high levels of customer satisfaction
  • I was also required to approach customers and have and maintain conversation whilst determining their needs and thus recommend the right product/service to help solve their problem or help improve their situation
  • Also develop and cultivate strong buying relationships with customers
  • Responsible for using company literature and training resources to stay up to date on product features/ services as well as updates
  • Maintain and achieve monthly sales quotas.
  • Provided accurate information about products, prices and services.
  • Answered store and merchandise questions and led customers to wanted items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Upsold additional items based on customer interests and needs.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Demonstrated product features and benefits for customers' needs.
  • Adhered to company initiatives and achieved established goals.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed trusting relationships with customers by making personal connections.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Associate

CDS COSTCO
Houston, TX
04.2016 - 02.2018
  • My job was to connect with members meaning Costco customers, influence purchase decisions, and increase sales
  • The opportunity to work with others and connect with customers in order to influence them to make a purchase as well as make them comfortable enough to listen and learn about the product
  • Best of all, an opportunity to do public speaking, sales and marketing.
  • Conferred with customers by telephone in person to provide information about products or serviceS.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during conversations.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Performed additional duties as assigned by management team.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Completed day-to-day duties accurately and efficiently.

Fine Dining Server

The Buckingham Retirement Community - Houston, TX
Houston, TX
04.2015 - 12.2015
  • Service of high-quality meals and facilitation of a gracious environment, which entails; accurate communication and order taking, properly relaying meal orders to back of the house staff
  • Delivering meals in a timely manner, checking back after the main entrée has been delivered to ensure satisfaction
  • Always clear dirty dishes from all tables.
  • Reset the dining room for the next meal, restock condiments on tables, vacuum and other duties posted in the server area.Responsible for proper dining set-up and folding dining room linens
  • Responsible for providing meal, dining and table services to residents, guests and staff
  • Presents menu, answers questions, and makes suggestions regarding food and service
  • Remains knowledgeable, able to inform diners, and answer questions about posted daily specials
  • Relays order to kitchen, serves beverages and courses from kitchen and/or buffet station
  • Paces course delivery and sequence according to established procedures so that diners receive food at the proper temperature and are able to enjoy each course.
  • Followed up with guests after meals to ensure satisfaction with overall experience.
  • Ensures that beverages are refreshed throughout the meal service
  • Clears and resets counters and/or tables at conclusion of each course
  • Assists in keeping tables and chairs, floors, linens and serving stations clean, bussed and stocked.

Fine Dining Server

Emeritus Senior Assisted Living - Kingwood, TX
Kingwood, TX
02.2014 - 02.2015
  • Ensure that patrons have an enjoyable dining experience by providing quality customer service
  • Take orders, serve food and drinks, and remove dinnerware from the table in a timely manner
  • Helps patrons select food and beverages by suggesting courses; explaining the chef's specialties; answering food preparation questions
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
  • Take/serve orders and answer questions or make recommendations for other products
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Responsible for proper dining set-up and folding dining room linens
  • Responsible for providing meal, dining and table services to residents, guests and staff
  • Presents menu, answers questions, and makes suggestions regarding food and service
  • Remains knowledgeable, able to inform diners, and answer questions about posted daily specials
  • Relays order to kitchen, serves beverages and courses from kitchen and/or buffet station
  • Paces course delivery and sequence according to established procedures so that diners receive food at the proper temperature and are able to enjoy each course in a relaxed manner
  • Serves water and other beverages
  • Ensures that beverages are refreshed throughout the meal service
  • Clears and resets counters and/or tables at conclusion of each course
  • Assists in keeping tables and chairs, floors, linens and serving stations clean, bussed and stocked.

Cashier

Houston community college spring branch bookstore - Houston, TX
Houston, TX
09.2011 - 07.2013
  • Verified the price of merchandise
  • Entered sales on a cash register and received payments
  • Verified the validity of credit cards
  • Upon request, provide the client with a receipt
  • Issued refunds as required
  • Prepared and reconciled sales reports
  • Sorted and filed purchase orders, invoices, etc
  • Assisted in taking annual inventory
  • Assisted in training others
  • Assisted in the processing of all bookstore sales, including walk-in and phone sales
  • Received, priced, and stocked books, supplies, and general merchandise; updated shipping and received data on computer as inventory as received for bookstore
  • Performed functions related to cashiering such as: operating cash register and credit card machine; assisting customers; answering telephones and customer service questions; and handling returns and complaints
  • Opened up and closed store as well as cleaned up store and organized merchandise and products on vending machines.
  • Greeted customers promptly and responded to questions.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Associate in Science -

Lonestar College
12.2014

Associate in Arts -

Houston Community College
12.2013

Skills

  • Customer Service
  • Customer Care
  • Application Assessment
  • Recordkeeping and Data Input
  • Telephone Etiquette
  • Documentation and Paperwork
  • Effective Communication Skills
  • Data Entry
  • Public Assistance Programs
  • Eligibility Determination

Certification

food handler certificate

Assessments

  • Customer Focus & Orientation, Proficient, 05/01/20, Responding to customer situations with sensitivity
  • Verbal Communication, Proficient, 02/01/20, Speaking clearly, correctly, and concisely
  • Customer Service, Proficient, 12/01/20, Identifying and resolving common customer issues
  • Administrative Assistant/Receptionist, Proficient, 02/01/20, Using basic scheduling, attention to detail, and organizational skills in an office setting.
  • Work Style: Reliability, Proficient, 02/01/20, Tendency to be dependable and come to work
  • Call Center Customer Service, Familiar, 12/01/20, Applying customer service skills in a call center setting
  • Inside Sales, Highly Proficient, 05/01/20, Actively listening and responding appropriately; performing common sales calculations.
  • Customer Focus & Orientation, Highly Proficient, 12/01/20, Responding to customer situations with sensitivity
  • Customer focus & orientation, Highly Proficient, 12/01/20, Responding to customer situations with sensitivity

Languages

Swahili

Languages

Kiswahili
Full Professional
French
Limited

Accomplishments

Graduate with Honor's and Summa Cum Laude in Lonestar College with an Associate in Sciencies Degree.

Timeline

Eligibility Specialist

Catholic Charities
03.2022 - Current

Eligibility Specialist

Ultimate Staffing- Houston,Tx.
08.2021 - 12.2021

Sales Associate Representative

American Residential Services - Houston, TX
03.2019 - 11.2019

Customer Service Associate

CDS COSTCO
04.2016 - 02.2018

Fine Dining Server

The Buckingham Retirement Community - Houston, TX
04.2015 - 12.2015

Fine Dining Server

Emeritus Senior Assisted Living - Kingwood, TX
02.2014 - 02.2015

Cashier

Houston community college spring branch bookstore - Houston, TX
09.2011 - 07.2013

Associate in Science -

Lonestar College

Associate in Arts -

Houston Community College

Similar Profiles

CREATE PROFILE
Sally Mgondah