Sally Moran

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
• Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
• Reduced medication errors by accurately administering medications and diligently verifying patient information.
• Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
• Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
• Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
• Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
• Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
• Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
• Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Comforted and counseled patients and families throughout care process.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.

• Enhanced store security by conducting regular audits and maintaining strict key control procedures.
• Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
• Boosted sales performance with consistent promotion of products and services to customers during transactions.
• Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
• Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
• Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
• Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
• Collaborated with management to implement new initiatives aimed at improving overall store performance.
• Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
• Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
• Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
• Played an integral role in coordinating promotional events, driving foot traffic into the store and increasing brand awareness within the community.
• Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
• Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
• Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
• Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Streamlined opening and closing procedures as integral member of store staff.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Managed store personnel by delegating tasks and supervising daily operations.
• Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Implemented loss prevention strategies to minimize store shrinkage.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Mentored new sales associates to contribute to store's positive culture.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Submitted reports to senior management to aid in business decision-making and planning.
• Researched issues to obtain appropriate answers to customer inquiries.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Increased retail space by [Number] square feet by improving gross profits by [Number]%.

• Self-motivated, with a strong sense of personal responsibility.
• a well rounded, very detail-oriented, responsible individual with excellent communication skills and strong work ethic.
• knowledgeable and experienced in the coordinating of business activities from beginning,client relations,management,and sales with the ability to perform effectively with little or no supervision.

references available upon request ...

Helped develop long-term and effective programming that will improve the quality of life for the most vulnerable population in the city of Buffalo

• Improved program effectiveness by conducting thorough needs assessments and integrating feedback from participants
• Improved program effectiveness by conducting thorough needs assessments and integrating feedback from participants by helping these individuals and families overcome obstacles related to physical abuse,substance abuse and unemployment.
• Increased public awareness of local resources by organizing and promoting community events.
• Recruited trained, and supervised volunteers to assist with various outreach activities, ensuring a positive experience for all involved.
• Managed budgets for multiple projects, consistently adhering to financial constraints while achieving desired outcomes.
• Certificate of Recognition: in Honor of receiving a Community Service Award by Byron Brown(mayor of the City of Buffalo) for Outreach Ministries in the greater Buffalo area.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
• Connected individuals with available and relevant resources.

• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.