Sally Norlie
Northbrook,IL
Summary
Experienced Recreation Program Coordinator with a keen eye for detail and a strong focus on delivering exceptional results. Possessing excellent communication skills, adept at effectively conveying information and building relationships with colleagues and customers. Proven ability to handle multiple tasks simultaneously, bringing valuable experience in customer service, event planning, staff training, payroll management, schedule creation, budgeting, and staff supervision. Proficient in Microsoft Office and skilled in data entry. Developed a reputation for establishing excellent rapport with customers and all levels of supervision. Consistently strives for excellence in all aspects of work.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Free Lance Photographer
NSSRA
01.2022 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images for variety of projects.
Recreation Program Coordinator/Photographer for Northbrook Theatre
Northbrook Park District
01.2022 - Current
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Organized special events that attracted new participants and increased community awareness about available programs.
- Maintained accurate records for all aspects of program administration including registration data, financial transactions, facility schedules.
- Worked collaboratively with team members to execute successful projects within tight deadlines while still delivering high-quality results.
- Ensured compliance with relevant regulations by staying current with park district practices.
- Supervised staff members and volunteers, providing guidance and support to ensure consistent delivery of exceptional service.
- Implemented safety protocols within all programs, reducing the risk of incidents and maintaining a secure environment for attendees.
- Responsible for special event planning including collecting contracts, COI, purchasing supplies and working the special event.
Interim Senior Supervisor
Northbrook Park District
04.2023 - 09.2023
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Assessed problems and conflicts and resolved independently.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Northbrook Park District
01.2017 - 01.2022
- Handled customer inquiries in a busy park district building
- Responsible for daily balancing and deposit
- Provided administrative and program support to park district supervisors
- Created and maintained the daily building schedule
- Proficient in ActiveNet software program
- Proficient in POS transactions
- Employee training and development
- Knowledge of TPAC daily activities
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Preschool Teacher/ Assistant Director
Little Ones Preschool
08.2003 - 03.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Cultivated a collaborative atmosphere among staff members by regularly holding team-building exercises and group discussions on best practices in early childhood education.
- Increased enrollment rates by developing targeted marketing materials and showcasing the school''s unique programs during open house events.
- Participated in ongoing professional development opportunities, staying current on industry trends and emerging teaching methodologies.
- Organized successful fundraising events to supplement the school''s operating budget while building strong relationships within the community.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Engaged with parents and families to build positive relationships for children to thrive.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Attended approved training and continuing education courses to maintain certifications.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Customer Service Admissions
Glenview Park District
01.2017 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
President, Producer, Ticket Sales, Treasurer, Board Member
Glenview Theatre Guild
09.2010 - 07.2017
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Education
Bachelor of Science - Psychology
Elmhurst College
Elmhurst, IL01.1990
Associate of Arts - Liberal Arts
Lincoln College
Lincoln, IL01.1985
Skills
- Data Analysis and Reporting
- Problem solving
- Customer service oriented
- Organized
- Purchasing
- Multitasking
- Reliability
- Social Media Management
- Contract Management
- Inventory Control
- Proficient in ActiveNet, Microsoft Word, Excel, Paycom
- CPR Certified
- Professionalism
- Operations Management
- Process Improvement
- Recruitment
Accomplishments
3rd place People at Play winner in the IAPD "Give Us Your Best Shot Photo Contest"
Certification
Certified in CPR
Additional Information
Purchasing supplies for special events, meetings and park district facilities, Handled customer inquiries in a busy park district building, Responsible for daily balancing and deposit, Provided administrative and program support to park district supervisors, Created and maintained the daily building schedule, Proficient in ActiveNet software program, Proficient in POS transactions, Employee training and development, Knowledge of TPAC daily activities, Special Event planning including collecting contracts and COI, Budgets and expense reporting, Works with the marketing department by submitting request, photographing programs and editing Momentums and program guides
Skillareas
- Data entry
- Professional phone etiquette
- Data Analysis and Reporting
- Problem solving
- Customer service oriented
- Organized
Timeline
Interim Senior Supervisor
Northbrook Park District
04.2023 - 09.2023
Free Lance Photographer
NSSRA
01.2022 - Current
Recreation Program Coordinator/Photographer for Northbrook Theatre
Northbrook Park District
01.2022 - Current
Customer Service Representative
Northbrook Park District
01.2017 - 01.2022
Customer Service Admissions
Glenview Park District
01.2017 - 12.2017
President, Producer, Ticket Sales, Treasurer, Board Member
Glenview Theatre Guild
09.2010 - 07.2017
Preschool Teacher/ Assistant Director
Little Ones Preschool
08.2003 - 03.2020
Associate of Arts - Liberal Arts
Lincoln College
Bachelor of Science - Psychology
Elmhurst College
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