Sally Pena
Pomona,CA
Summary
Nationally certified phlebotomist. Committed to maintaining the highest level of patient care standards through teamwork, integrity, and adaptability. Open to new opportunities and new openings. I am close to graduating from Northwest College as a medical assistant. Compassionate Medical Assistant Intern known for high productivity and efficient task completion. Possess specialized skills in patient care, medical terminology, and electronic health records management. Excel in communication, empathy, and time management, ensuring seamless support in fast-paced healthcare environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Doughnut decorator
Painted Dough
Chino, California
07.2025 - Current
- Collaborated with team members to create visually appealing displays for events.
- Maintained cleanliness and organization of decorating tools and workspaces.
- Ensured timely completion of all decoration tasks before events and deadlines.
- Prepared icing of varying colors, flavors and consistencies for application through tubes and with knives to achieve intricate patterns.
- Met daily production guidelines, working quickly and managing time to prepare desserts for sale daily.
Shift Lead
Pieology
Pomona
04.2024 - 04.2025
- Collaborated with other shift leads to improve interdepartmental communication and coordination
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Know how to work opening and closing shift
- Communicate with manager to let him know of any issues or situations with coworkers or customers
Shift Lead
Jamba Juice
Pomona
05.2021 - 02.2024
- Collaborated with other shift leads to improve interdepartmental communication and coordination
- Made sure to take deposit to the bank and report back to the district manager
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created detailed shift summaries to keep management informed
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Education
Associates -
Mt. San Antonio College
Walnut, CA05.2023
Some College (No Degree) -
Northwestern College
PomonaSkills
- Venipuncture
- Accuracy
- Attention to detail
- Rapid
- Adaptive
- Communication
- Problem-solving
- Time management
- Team collaboration
- Communication skills
- Fluent in spanish & english
- Vital sign monitors
- Certified in basic life support (BLS)
- Phlebotomy techniques
- Venipuncture and phlebotomy
Certification
- National Association of Phlebotomy Technicians Certification
- CPR/BLS Certified
Languages
- English
- Spanish
Languages
spanish
Professional
English
Professional
Timeline
Doughnut decorator
Painted Dough
07.2025 - Current
Shift Lead
Pieology
04.2024 - 04.2025
Shift Lead
Jamba Juice
05.2021 - 02.2024
Associates -
Mt. San Antonio College
Some College (No Degree) -
Northwestern College
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