Summary
Overview
Work History
Education
Skills
Personal Information
Closing
Timeline
Generic

Sally Powis

Needham,MA

Summary

It is with great enthusiasm that I present to you my enclosed resume for the Associate Director, Clinical Growth Operations. I have a Master of Arts in Counseling Psychology from Massachusetts School of Professional Psychology, with over ten years managerial and clinical experience. I have exceptional leadership, communication, organizational, and management skills. I hold a high standard to collaborate effectively across multi-disciplinary teams, and department head meetings. I am looking forward to an opportunity to use my leadership skills, clinical knowledge, and professional experiences to provide an exceptional level of management in your Clinical Growth Operations role. I am eager to use my acquired skills as well as to continue to grow and advance professionally. For the past four years I have worked in a remote position with Steward Health Care Network on the Post Discharge Outreach team. In this role, I specialize in coordinating healthcare engagement services telephonically for members that have the Steward Health Care medical plan for MassHealth insurance. My background includes directing a locked residential mental health unit, working as an independent outpatient psychotherapist, and as a social work and behavioral health coach hybrid population health management in a primary care setting. These roles have not only provided me with an expertise in working with individuals with mental health needs, but also managing staff and a budget, designing and implementing behavioral health programs, staff hiring and scheduling, maintaining and completing all client records with proper documentation, working with an ACO population, exceptional time management skills, and managing multidisciplinary teams. I have led weekly staff meetings and department head meetings. I have successfully led my team through delivering educational training presentations on mental illness and various morale boosting team-oriented activities designed to promote teamwork and unity. I have knowledge of managing child, adolescent, adult, and a geriatric population with mental health services and familiarity with various mental health needs including patients experiencing symptoms of depression disorders, anxiety disorders, neurocognitive disorders, and other severe and persistent mental illnesses; as well as assisted members with health engagement services including housing, food, medical, transportation and behavioral health resources. I have strong cultural competency awareness, a strong ability to address operational inefficiencies, and excellent problem-solving skills. I am confident that my skillset will transition smoothly into your Clinical Growth Operations position, and I eagerly welcome the opportunity to join your team.

Overview

13
13
years of professional experience

Work History

Post Discharge Coordinator

Steward Health Care Network
07.2019 - Current
  • Member outreach within ACO
  • Member outreach post discharge: Emergency and inpatient hospital visits
  • Outreach to assess member needs and refer to appropriate care management team leader
  • Maintain daily, weekly, monthly targets
  • Preparation to find patient information via Patient Ping, Virtual Gateway, Athena, and Meditech
  • Medical Records using Care Radius and Innovaccer
  • Enroll Members in programming to refer to various programs within Steward Healthcare including- Medical, Social Determinants of Health, Maternal Newborn, and Behavioral Health of various age groups
  • Programming included assistance with food, housing, utilities, transportation, medical supplies, addiction, behavioral health needs, and medical management
  • Weekly 1:1 and monthly team meetings
  • Led all staff trainings on Motivational interviewing presentations annually
  • Remote position.

Social Work and Behavioral Health Coach Hybrid

Partners Healthcare
04.2017 - 02.2019
  • Connected individuals with community resources and supports
  • Including supports with community resources, food, housing, outpatient behavioral health clinicians, psychiatry, community elder resources, day programs, inpatient and outpatient mental health programs, detox programs, and any other supports the patient may need
  • Providing individuals, 18+ years, with a mental health counseling by creating a support plan for symptoms of depression, anxiety, and smoking cessation
  • Individual structured support plans that offer individuals guidance on stress management, depression and anxiety symptoms, and additional supports in a primary care setting with a 12-week program with an additional 3 months for maintenance- 1 visit monthly
  • Weekly and monthly phone calls or meetings in person, sessions include support catering to individual needs to improve quality of life through building resiliency and coping skills with exercises to improve mental health and improve self-care practices
  • Each behavioral health session includes a PHQ-9 and GAD-7 to track progress or setbacks
  • Maintaining patient scheduling by practice with telephone or in person visits
  • CBT, Person centered, and Motivational interviewing
  • Weekly meetings with team including psychiatrist, social worker, and behavioral health coach to review cases and best care practices
  • Remote position along with travel to each practice weekly to maintain relationships with various physicians to build referrals and target caseload of 100 patients
  • Attended monthly trainings on motivational interviewing and various mental illness trainings at Partners Headquarters at Assembly Row
  • Attended all team meetings including led case presentations.

Independent Outpatient Psychotherapist

DCS Mental Health
10.2014 - 06.2017
  • Specializing in behavioral health in all age groups: children, adolescent, and families with diverse cultural and mental health backgrounds including: Individual, couples, and family counseling
  • Outpatient therapy with hourly sessions weekly, bi-weekly, or monthly
  • Intake assessments, DCM-5 diagnoses, motivational interviewing and coaching, CBT, medication management, safety assessments, managing client’s complex diagnosis, dual diagnoses
  • Collaborate with facilities and multidisciplinary team to reach and maintain desired goals
  • Work through all mental health needs including severe and persistent mental illness
  • Maintaining scheduling for 40+ patients needs
  • Clinical residency: 3,360 hours post graduate degree, 960 direct client contact, 130 hours supervision from LMHC Licensure in MA.

Program Director

Golden Pond Assisted Living
09.2014 - 05.2015
  • Directed and managed a 22 bed, locked, dual diagnoses mental health unit within Golden Pond living facility
  • Supervised multidisciplinary team meetings and behavioral health programming for Golden Pond facility including, assisted living, transitional living, independent living, mental health, and dementia units
  • Individual and family psychotherapy weekly and biweekly sessions with an aging population
  • Interviewed all potential staff and hired as saw fit for multiple units
  • Scheduled staff for all units in facility including: assisted living, 2 dementia units, 1 locked mental health unit, and apartment living
  • Designed and implemented behavioral day treatment programming aimed at modifying maladaptive behaviors while improving cognitive functioning
  • Primary contact for all residents and their families
  • Delivered group presentations and in-service educational trainings for all Staff at Golden Pond, as well as, continuing education for resident family members, and unit interns and volunteers
  • Led weekly multidisciplinary team meetings with intern students
  • Supervised 5 clinical intern students each semester and supervised clinical cases for internship students
  • Conduct initial assessments, mental status exams, and assess for safety and dangerousness, as well as specialized assessment needs related to the diverse population including individuals with dementias, cognitive delays and schizophrenia
  • Collaborate with mental health units in surrounding hospitals and facilities
  • Supervised 10 psychotherapy groups weekly.

Assistant Program Director

Golden Pond Assisted Living
09.2012 - 01.2014
  • Worked collaboratively with the Director of the Program
  • Individual and family psychotherapy sessions with an aging population as needed
  • Interviewed all potential staff and hired as saw fit for multiple units
  • Scheduled staff for all units in facility including: assisted living, 2 dementia units, 1 locked mental health unit, and apartment living
  • Delivered presentations and in-service educational trainings for all Staff at Golden Pond as well as continuing education for associates family members, and volunteers
  • Led day program and organized 10 therapy groups weekly
  • Provided daily individual counseling to residents, enhancing cognitive functioning, and organization of thoughts
  • Organized and co-lead weekly multidisciplinary team meeting.

Quality Control Analyst

Marquardt Switches
12.2011 - 09.2012
  • Worked collaboratively with Quality Control Director
  • Analyze productivity reports assessing data entry errors
  • Attended weekly management meetings
  • Trained staff to reduce data entry errors and increase productivity throughout the factory
  • Internship while in Bachelor’s Degree before beginning graduate program for Master’s Degree.

Assistant Director

Crouse Community Day Center
01.2011 - 09.2011
  • Worked collaboratively with the Director of Program
  • Provided individual counseling and treatment plans for all members, population ranged from 15yrs- adulthood
  • Designed and implemented behavioral program while maintain a monthly budget
  • Organized and updated patient records
  • Internship in undergraduate program for Bachelor’s Degree.

Education

Master of Arts in Counseling Psychology -

Massachusetts School of Professional Psychology (MSPP) /William James College

Bachelor of Science in Psychology -

Cazenovia College

Skills

  • Experience optimizing productivity, efficiency and service quality across various environments
  • Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen
  • Works effectively with cross-functional teams in ensuring operational and excellence
  • Team Leadership
  • Relationship Building
  • Business Administration
  • Multitasking and Organization
  • Quality Assurance
  • Scheduling and calendar management
  • Staff Training
  • Discharge Planning
  • Appointment Scheduling
  • Healthcare regulations

Personal Information

Title: Associate Director, Clinical Growth Operations

Closing

In closing, I am thrilled at the opportunity to work with Flourish Health. I appreciate your consideration and look forward to working with you.

Timeline

Post Discharge Coordinator

Steward Health Care Network
07.2019 - Current

Social Work and Behavioral Health Coach Hybrid

Partners Healthcare
04.2017 - 02.2019

Independent Outpatient Psychotherapist

DCS Mental Health
10.2014 - 06.2017

Program Director

Golden Pond Assisted Living
09.2014 - 05.2015

Assistant Program Director

Golden Pond Assisted Living
09.2012 - 01.2014

Quality Control Analyst

Marquardt Switches
12.2011 - 09.2012

Assistant Director

Crouse Community Day Center
01.2011 - 09.2011

Master of Arts in Counseling Psychology -

Massachusetts School of Professional Psychology (MSPP) /William James College

Bachelor of Science in Psychology -

Cazenovia College
Sally Powis