Sally Ramirez
Elmhurst,NY
Summary
Accomplished Manager who would like to utilize her knowledge and skills in sales, branch banking, operations and client relationship. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
Work History
Caregiver
Private Care
04.2022 - Current
- Assists the child with daily activities, such as dressing, bathing, and feeding
- Monitors the child’s playtime to ensure safety and wellbeing
- Plans age-appropriate activities to help foster physical, mental, and emotional development
- Transports the child to school, extracurricular activities, and appointments when needed
- Organizes educational games and provides materials to encourage learning in a fun way
- Gives medication to the child as directed by parents or guardians.
Government Employee
Supreme Court Of The Philippines
06.2012 - 02.2017
- Tasks include preparation of Computation of Finality, Entry of Judgment which is the major output of our division and Letter of Transmittal to be sent to legal counsels, parties, appellate courts/agencies and court of origin of different cases
- Proofreading of prepared entries of judgment, reviewing and verifying of attached records and updating of Rollo Tracking System (RTS) for case status
- Should be able to create and printout at least 84 entries of judgment every month, printing of envelopes and return cards based on the given monthly target and be able to update the RTS on a daily basis.
Operations Manager
Ylemworks
02.2013 - 07.2016
- Increased the effectiveness and efficiency of support functions: HR, Finance, Administration, and Accounting through improvement to each function as well as coordination and communication between functions
- Planned directed and coordinated the operations
- Drove initiatives in the team which contributed to long-term operational excellence
- Reviewed financial statements and data to improve profitability
- Developed and managed annual budget
- Reviewed and approved quotations from clients and suppliers
- Managed the processing of accounts receivable and payable, producing reports, ensuring that PR releases were delivered on the given time frame and preparation for clients’ events were made in accordance to a given schedule
- Monitor and validate reimbursements
- Work closely with the Managing Director and assist in new client pitches, business meetings and presentations
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Sales Manager
Robinsons Inc.
03.2010 - 06.2012
- In-charged of handling 3 departments (Ladies' Shoes, Ladies' Handbags, Ladies' Accessories)
- Responsible for the achievement of sales plan and profitability targets
- Maintained store image and provides excellent customer service
- Oversees other departments when other managers are not on duty
- Monitored all transactions at the selling area
- Implemented display standards
- Checked and ensured replenishment of merchandise, monitoring of deliveries and stock management
- Did monthly sales reports and conducts competitive analysis
- Executed efficient staff management
- Managed and executed store operations and other store activities
- In charged of ingress and egress of marketing events and product launches, mega sale events and other promotional activities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Bank Sales Officer
Citibank N.A
12.2006 - 05.2009
- Handled requests from bank clients regarding various financial transactions, queries and requests
- Provided information on different bank products and services
- Did cross selling and upselling whenever possible (for loans, credit cards, balance transfers, etc.)
- Built and maintained strong client relationship with new and existing clients
- Provided excellent customer service to existing and potential clients in order to help them achieve their financial goals
- Identified the right product for each client’s needs
- Resolved customer complaints in a timely manner.
- Developed strong relationships with clients, resulting in increased business and referrals.
Sales Supervisor
Manduriao Star Inc. SM Holdings
07.2005 - 02.2006
- In charged of supervising Infant’s Wear and Children’s Accessories departments which has a total of 55 selling personnel and stock clerks
- Generated sales analysis, sales reports (daily, weekly and monthly)
- Assisted the manager in monitoring store operations, evaluating staff performance, signing of pertinent documents, preparing business correspondence
- Checked the merchandise display in the selling area, monitored the stock level, ensured regular replenishments and deliveries of merchandise
- Handled Men’s Wear and Children’s Shoes departments as well.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Bank Officer
Standard Chartered Bank, Retail Bank
11.2001 - 05.2003
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor of Arts - Communication Arts
University Of Santo Tomas
01.2001
Secondary Education -
St. Bridget School
01.1997
Skills
- Time management
- Organizational skills
- Attention to detail
- Problem solving skills
- Customer service
- Teamwork
- People management
- Critical thinking
Timeline
Caregiver
Private Care
04.2022 - Current
Operations Manager
Ylemworks
02.2013 - 07.2016
Government Employee
Supreme Court Of The Philippines
06.2012 - 02.2017
Sales Manager
Robinsons Inc.
03.2010 - 06.2012
Bank Sales Officer
Citibank N.A
12.2006 - 05.2009
Sales Supervisor
Manduriao Star Inc. SM Holdings
07.2005 - 02.2006
Bank Officer
Standard Chartered Bank, Retail Bank
11.2001 - 05.2003
Bachelor of Arts - Communication Arts
University Of Santo Tomas
Secondary Education -
St. Bridget School
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