Sally Richardson

Greet guests at the front desk and engage in pleasant conversations while managing check-in process.
Answer the multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Organize, maintain, and update information in computer databases.
Balance employee availability, customer schedules, and maximum load levels when scheduling appointments.
Resolve customer issues quickly if problems arise with insurance or payments.
Schedule, coordinate, and confirm appointments and meetings.
Complete all tasks in compliance with company policies and procedures.
Assist the therapists in the gym.
Assign medical codes to the proper cases and diagnoses.
Maintain gym equipment and supplies to promote efficient working conditions.
Maintain the confidentiality of sensitive data to protect customer and business information.
Follow discharge plans, identify concerns, and report issues to management for decision-making.
Confirm important personal and payment information for compliance with security and payment card industry standards.

• Assist teenagers and adults in learning the Russian language using a Russian curriculum.
• Teach students how to translate in Russian.
  Simplify Russian so that students will grasp it by using their own language.
• Introduce Russian culture studies to the class.
• Teach students the Russian language, including reading, writing, and comprehension.
• Promote a supportive learning environment for pupils in the classroom.
• Design lesson plans.

• Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Completed pre-flight and post-flight safety checks to reinforce the flight's safety.
• Prepare and serve passengers' food and beverages.
• Regularly keep an eye on and secure the cabin and galley.
• Facilitate communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Follow all aviation laws and guidelines to ensure safety.
• Passengers with specific needs should receive extra assistance (children, disabled persons, elders etc).
• Resolved passenger conflicts and medical emergencies during flights.
• Answered passenger questions and provided solutions to issues arising during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Attend to flight deck needs.
• Used excellent customer service skills in addressing passengers' needs.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Assisted passengers in deplaning aircraft.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Organized and updated schedules for executives.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Answered high volume of phone calls and email inquiries.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Implemented updated policies and practices for organization and monitored effect.
• Scheduled appointments and handled calendars for senior leadership.
• Handled confidential and sensitive information with discretion and tact.

• Answered questions about store policies and addressed customer concerns.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained clean sales floor and straightened and faced merchandise.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Greeted customers and helped with product questions, selections, and purchases.
• Developed professional relationships with customers to increase loyalty, and retention.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.