Sally Robertson
York,PA
Summary
Proven Administrative Assistant/Receptionist with a track record of enhancing customer loyalty at PEOPLESBANK, A Codorus Valley. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
28
28
years of professional experience
Work History
Administrative Assistant/Receptionist
PEOPLESBANK, A Codorus Valley
03.2016 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported executive staff through scheduling meetings, luncheons, and team building events. Also completed expense reports for several management officers.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service Representative
Commerce Bank/Metro Bank
09.1996 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Elementary Education
Palm Beach Atlantic College
West Palm Beach, FLHigh School Diploma -
Berean Christian School
West Palm Beach, FL05-1979
Skills
- Customer service
- Computer skills
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Customer relations
- Clerical support
- Scheduling
- Appointment scheduling
- Mail handling
- Administrative support
- Microsoft Word
Timeline
Administrative Assistant/Receptionist
PEOPLESBANK, A Codorus Valley
03.2016 - 12.2024
Customer Service Representative
Commerce Bank/Metro Bank
09.1996 - 02.2016
No Degree - Elementary Education
Palm Beach Atlantic College
High School Diploma -
Berean Christian School
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