Sally Ruiz
San Jose
Summary
Dynamic professional with extensive experience in office management and customer service, notably at Home Depot. Proven ability to train staff and enhance team performance while maintaining organized systems. Skilled in administrative support and document organization, consistently resolving customer inquiries with exceptional communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Parks and Recreation Lead
City of San Jose Parks and Recreation
San Jose
05.2024 - Current
- Managed office communications and correspondence efficiently.
- Maintained organized filing systems for easy document retrieval.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Processed incoming invoices for payment in a timely manner.
- Obtained scanned records and uploaded to database.
- Responded promptly to customer inquiries via email or phone.
- Assisted customers with inquiries and resolved issues efficiently.
- Trained new staff on customer service protocols and systems usage.
Customer Service Supervisor
Home Depot
San Jose
04.2019 - 05.2024
- Supervised daily customer service operations and team performance.
- Trained new staff on company policies and customer interaction techniques.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer orders using CRM software to ensure accuracy.
- Handled product returns and exchanges following company policies.
Manager
Sears
Gilroy
06.2008 - 01.2009
- Managed daily operations to ensure efficient store performance.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and stock replenishment processes.
- Developed promotional strategies to increase sales effectiveness.
- Coordinated staff schedules to optimize workforce productivity.
- Resolved customer inquiries and complaints with professionalism and care.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Some College (No Degree) - Office Administrative Assistant
Reedley College
Reedley, CASkills
- Office management
- Customer service
- Staff training
- Administrative support
- Document organization
- Team supervision
Timeline
Parks and Recreation Lead
City of San Jose Parks and Recreation
05.2024 - Current
Customer Service Supervisor
Home Depot
04.2019 - 05.2024
Manager
Sears
06.2008 - 01.2009
Some College (No Degree) - Office Administrative Assistant
Reedley College
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