Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Sally Salas

Philadelphia,PA

Summary

A hardworking and reliable supervisor focused on going above and beyond to support the team and serve customers. Very hard working person focused on completing work quickly to consistently exceed targets.

Overview

17
17
years of professional experience

Work History

Optician

Harbison Eye Care
Philadelphia, PA
07.2022 - Current
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Supervised and contributed to training student opticians.
  • Verified finished lenses ground to prescription specifications.
  • Dispensed contact lenses upon completion of fitting process.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Ordered stock from suppliers based on customer orders.
  • Repaired and adjusted frames to meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Participated in continuing education courses related to optometry technology advances.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Maintained accurate records of all transactions in computer system.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Managed client frame selection processes and walked through lens options.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Maintained records of prescriptions, orders and payments.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Repaired broken frames using specialty tools and equipment.
  • Calculated measurements for eyewear using optical measuring devices.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Adjusted eyewear for proper fit and comfort level.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Organized inventory according to product type and manufacturer specifications.
  • Greeted patients warmly upon arrival at office or store location.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Wrote up work orders for grinding lenses and assembling eyeglasses.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Processed payments for products purchased by customers.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Monitored patient progress while wearing new lenses or frames.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Completed routine maintenance and repair.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Achieved cost-savings by developing functional solutions to problems.

Operations Supervisor

Ritas
05.2022 - Current
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Shift Supervisor

CVS Pharmacy
10.2022 - 03.2023
  • Developed and implemented new processes and procedures to streamline operations.
  • Opened or close store.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Stocked Shelves
  • BOH
  • Damages
  • Responded to and resolved customer questions and concerns.
  • Applied security, safety and loss prevention strategies during shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Supervisor

Burlington
12.2021 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interviewed, hired and trained new employees for production positions.

Cashier

Burlington
08.2021 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Font End Supervisor

Jetro Cash+Carry
10.2018 - 07.2021
  • Worked with managers to address problems Consulted with customers to understand desires and suggest best products to meet needs.
  • Reviewed the incoming orders and assigned work to the cashiers to maintain a demanding schedule.
  • Assisted with managing cash, sales, store records and cash items.
  • Stayed current with present, future, seasonal and special ads.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Receptionist

Jetro Cash
12.2019 - 03.2020
  • Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery.
  • Helped gather supplies and set up spaces to coordinate meetings and office events.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Called customers to set up appointments and obtain information for senior staff.

Line Supervisor

Charles Ritters
09.2017 - 02.2018
  • Write machine, quality, and downtime reports to communicate production issues to management.
  • Troubleshot issues with equipment and machinery during operations and preceding new production runs.
  • Troubleshot issues with equipment and machinery during operations and preceding new production runs.
  • Ensured fruitful workflow by overseeing processes, setting objectives, and maintaining equipment.

Crew Leader

Synergy Advertising
01.2008 - 12.2016
  • Reviewed activities regularly to identify opportunities for improvement.
  • SJun 2008 Ordered, organized, and rotated supplies.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.

Education

High School Diploma - Business

Thomas Edison High School
Philadelphia, PA
06.2013

Skills

  • Team Leadership
  • Accurate Money Handling
  • Training and Development
  • Goals and Performance
  • Decision-Making Abilities
  • Scheduling
  • Safe Work Methods
  • Employee Coaching and Motivation
  • Job Assignments
  • Performance Assessment
  • Customer Service
  • Team Management
  • Cash Management
  • Content Workflow
  • Lens Cutting
  • Team collaboration
  • Inventory management

Languages

5

Languages

Spanish
Professional

Timeline

Shift Supervisor

CVS Pharmacy
10.2022 - 03.2023

Optician

Harbison Eye Care
07.2022 - Current

Operations Supervisor

Ritas
05.2022 - Current

Supervisor

Burlington
12.2021 - 07.2022

Cashier

Burlington
08.2021 - 12.2021

Receptionist

Jetro Cash
12.2019 - 03.2020

Font End Supervisor

Jetro Cash+Carry
10.2018 - 07.2021

Line Supervisor

Charles Ritters
09.2017 - 02.2018

Crew Leader

Synergy Advertising
01.2008 - 12.2016

High School Diploma - Business

Thomas Edison High School

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Sally Salas