Sally Samlal

• Manage and prioritize an active pipeline from Initial Closing Disclosures to be sent to files being cleared-to-close and ready for closing documents to be sent.
• Audit file completeness including all loan information pertaining to rates, property information, vesting, etc to ensure accuracy prior to drawing documents.
• Review and approve Closing Disclosures in accordance with RESPA guidelines and company policies and responsible for Re-disclosures when necessary.
• Perform loan closing processes based on company policies to maintain and exceed production goals on a daily and monthly basis and consistently maintained lowest deficiency in closing team.
• Work in conjunction with title companies, Bank and Real Estate Attorneys to coordinate and schedule closing appointments and assist in problem solving concerning loan closing process.
• Review outstanding items to ensure all conditions and regulatory requirements are met prior to or at closing
• Prepare closing documents in advance of the closing dates and accurately wire funds in a timely manner.
• Prepare and review NY CEMA and Co-operative closing documents.
• Confirm all executed documents are signed properly and that loans do not rescind prior to moving the loan to the next phase and authorizing the closing agent to disburse the funds.
• Communicate with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintain high level of customer satisfaction by providing prompt and accurate loan status updates.

Additional Accomplishments

Was selected by management to be part of Compliance Project Team and was responsible for Quality Control to determine eligibility and risk level.

• Managed an active pipeline from Initial Closing Disclosures to be sent to loans being cleared-to-close and ready for closing documents to be prepared.
• Closely examined all loan information pertaining to fees, rates, property information, vesting, etc in loan file to ensure accuracy prior to drawing documents.
• Worked closely with title companies, Bank and Real Estate Attorneys to coordinate and schedule closing appointments and assisted with problems concerning loan closings.
• Reviewed loans to ensure all conditions and regulatory requirements are met prior to or at closing.
• Reviewed and approved HUD-1 Settlement Statement in accordance with RESPA guidelines and company policies and then in October 2015 worked on TRID and Closing Disclosures per new CFPB requirements.
• Responsible for sending closing documents in advance of the closing and accurately wiring funds in a timely manner.
• Prepared and reviewed NY CEMA and Co-operative closing documents.
• Confirmed all executed documents are signed properly and that loans do not rescind prior to moving the loan to the next phase and authorizing the closing agent to disburse the funds.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Developed and maintained relationships with customers, lenders and other third parties.

• Managed an active pipeline for loans that were cleared-to-close and ready for closing documents to be prepared
• Worked closely with title companies, Bank and Real Estate Attorneys to coordinate and schedule closing appointments
• Reviewed the pre-closing, at closing and funding conditions in with the closing instructions to ensure all outstanding conditions were met for Conventional, FHA, MHA, HELOC and purchase transactions
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Reviewed and approved HUD-1 Settlement Statement in accordance with RESPA guidelines and company policies and then in October 2015 worked on TRID and Closing Disclosures per new CFPB requirements
• Confirmed all executed documents were signed properly and that the loan did not rescind prior to moving the loan to the next phase and authorizing the closing agent to disburse the funds.

• Perform end to end testing comparing information on Credit Reporting Agencies to data sent by Bank of America confirming that it is properly reflected on consumers tradelines
• Responsible for identifying and documenting discrepancies between the information provided to the Credit Reporting Agency against actual reporting data transmitted to them
• Analyze data from testing to perform root cause analysis determination and provide suggested remediation required
• Perform daily quality assurance reviews for peers to ensure consistency and accuracy of information being tested and documented
• Collaborate with team members to discuss common trends and gaps in line of business process
• Assist team manager with quality assurance reviews and reporting
• Act as mentor and assist with coaching and sharing of best practices.

*Nominated as employee of the month in May 2013 for receiving numerous accolades from customers recognizing outstanding customer service provided

• Achieved less than 1% defect rate on entirety of loans closed and funded with numerous months with zero defects.
• Excellent customer service skills as indicated by maintaining above 90% confirmed rating on NICE Call Monitoring Evaluations.
• Consistently met and exceeded production goals on daily and monthly basis.
• Worked closely with customers, Bank and Real Estate Attorneys to coordinate and schedule closing appointments.
• Managed and prioritized daily pipeline of loans to ensure exceptional service was provided to each customer.
• Reviewed all pre-closing, at-closing and funding conditions included in the closing instructions to ensure all outstanding conditions were met for Conventional, FHA, MHA, HELOC transactions.
• Reviewed and approved HUD-1 Settlement Statement in accordance with HUD guidelines and company policies.
• Prepared and reviewed NY CEMA and Co-operative closing documents.
• Responsible for sending closing documents in advance of the closing and accurately wiring funds in a timely manner.
• Reviewed executed funding docs for and provided funding authorization to closing agents.

Additional Accomplishments

Bank of America: Received 16 Global Recognition Awards from various managers throughout the company for outstanding performance.