Summary
Work History
Education
Skills
Additional Skillsets and Certification
Timeline
67

Sally Stickle

Black Diamond,WA

Summary

Proven motivated, positive, productive, compassionate leader and operational facilitator bringing translatable and relevant skills to the hospitality industry. Bringing with me the ability to drive excellence and efficiency. A tenacious professional with an eye for detail and providing on-time completion of duties with accuracy, discretion, and flexibility.

Developed leadership and coordination skills in fast-paced,

B-2-B and end user focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to apply my strong organizational and communication abilities to contribute to building and growing the business.

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Work History

Shift Supervisor

Snoqualmie Casino
  • Supervise direct reports for the Sno Café, Graveyard Shift
  • Recognizes and allocates resources in a fast-paced restaurant setting to best optimize skills of the staff on hand and needs of the business
  • Ensured positive guest experiences
  • Completion of daily emails and reports to the leadership team
  • Created performance reviews and payroll
  • Creates and applies the daily floor plan and break schedules staff
  • Recognizes business needs and shift resources as needed
  • Provides oversight and train staff
  • Complete daily emails and reports
  • Resolve customer complaints and incidents
  • Ensures compliance is maintained in processes, exceptions, beverage dry hour
  • Processes daily supply orders
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.

Uniforms Lead

Snoqualmie Casino
  • Completed projects as assigned
  • Processed daily laundry for pick up
  • Fitted new hires and prepared uniform assignments
  • Processed separation reports
  • Oversight conveyor line audits and reported lost items
  • Inventory updates and receiving goods
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Operations Specialist | Call Center Specialist

SanMar Corporation
  • Processed and managed call inbound/outbound call queues including but not limited to the Avaya, and Mosaics systems
  • Operational support on a corporate level to Leadership and sales team
  • Coordination and oversight and project for multiple ongoing projects and mergers
  • Produced deliverables on time and within budget
  • Data and word processing with speed and accuracy
  • Conducted daily, monthly, quarterly, and yearly reporting supporting training, sales, IT, and business units
  • Supply and Vendor and inventory management
  • Day to day and bid processes
  • Supported 450 remote employees’ day-to-day activities and reporting and current marketing material distribution
  • The company saved approximately 1-million dollars in regulatory fines by completing a 6-month project in under 30 days
  • Event and Training Coordinator in charge of promotions and initiatives and customer relationships
  • New Hire Orientation training facilitator. Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Established process efficiencies for the on-boarding team
  • Answered multi-line phone systems, greet the public, and responsible for all shipping and receiving processes, (mail merge, postage machine, shipping labels etc.) along with other mailroom duties
  • Responsible for supply management and purchasing office supplies and equipment
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Optimized supply chain logistics to improve delivery times and reduce transportation costs.
  • Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
  • Reduced processing times for customer orders by optimizing use of automation tools.
  • Implemented new inventory management system to minimize stock discrepancies.
  • Designed and executed targeted employee development programs to build key skills and improve retention rates.
  • Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
  • Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
  • Facilitated team meetings to encourage collaboration and share best practices across organization.
  • Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.

Operations, and Projects & Strategies Supervisor

Verizon Wireless
  • Projects team supervisor managing onsite and remote team members processing financial service and customer sales calls
  • Processed inbound/outbound calls via a call center queues
  • participated in the supervisor hotline providing de-escalation and positive complaint resolution
  • Forecasting and Churn Reporting to the West Coast leadership and CEO
  • Created uniform documentation of processes and policy for the call centers company wide
  • Coordinated cross functionally with multiple teams to achieve goals and objectives
  • Financial services coordinator with mergers of three smaller telecom companies into VZW to align with company processes and standards
  • Assisted in disaster preparedness reviews
  • Assisted with Sarbanes/Oxley auditing
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.

Administrative Assistant III | Office Manager

Washington State Patrol (WSP)
  • Reported to the WSP Crime Lab director & Chief Phycologist providing Administrative Support
  • Maintained schedule and all correspondence, travel, expense reports and overall needs of the commanders whilst keeping them up to date, on time and aware of any urgent matters to ensure smooth operation and transparency
  • Answering calls, greeting the public, mail processing
  • Supply management: purchasing office supplies and equipment
  • Participated in the bid process for vendor selection
  • All clerical responsibilities
  • Confidential record management and retention handled with the upmost discretion
  • Lead for Critical Incident support team
  • Coordinator of major events including funeral events and violent crimes conference
  • Payroll, and time and attendance reporting and submission for patrol and crime lab employees
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Associates of Applied Science - Administrative Office Management

Renton Technical College
Renton, WA

Business Bachelor of Arts Program -

University of Phoenix
Bellevue, WA
04.2025

Skills

  • Team leadership development
  • ServSafe certified manager
  • MAST certification holder
  • Food safety best practices
  • Information technology security
  • Workplace safety management
  • Emergency preparedness planning
  • Diversity training
  • Compliance-focused harassment training
  • Aslan certification holder
  • Certified in peer support and crisis intervention
  • Coordinating successful events
  • Financial transaction oversight
  • Team leadership abilities
  • Scheduling coordination
  • Project coordination
  • Skilled in managing POS and CRM tools
  • MS Office - Advanced
  • Agylisis
  • Skilled in processing expense reports with Concur
  • Project management with Asana

Additional Skillsets and Certification

  • Continuing educational opportunities as offered by employers:
  • Leadership Training – Snoqualmie Casino
  • Manager ServSafe – Tested, awaiting results.
  • MAST Certified
  • Current Food Safety Card 2025
  • IT Security
  • Safety in the Workplace/ Disaster preparedness
  • First Aid
  • Sensitivity and Harassment Training
  • Aslan Certification
  • Certified International Critical Incident Stress Foundation, Inc. CISM (ICISM & CISM) and Peer Support team member and large scale events coordinator.
  • Additional Experience: Cash Office Teller | Supervisory for two retail apparel stores | Timesheet entry | Project Management | POS & CRM | Storefront soul proprietorship employing ten. Facilitated successful coordination and training over three corporate mergers.

Timeline

Business Bachelor of Arts Program -

University of Phoenix

Shift Supervisor

Snoqualmie Casino

Uniforms Lead

Snoqualmie Casino

Operations Specialist | Call Center Specialist

SanMar Corporation

Operations, and Projects & Strategies Supervisor

Verizon Wireless

Administrative Assistant III | Office Manager

Washington State Patrol (WSP)

Associates of Applied Science - Administrative Office Management

Renton Technical College

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Sally Stickle