Summary
Overview
Work History
Education
Skills
Timeline
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Sally Stiles

Sally Stiles

Spicewood

Summary


Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

28
28
years of professional experience

Work History

Corporate Sales Account Manager

British Airways
08.2000 - 04.2018
  • Worked with sales team & decision makers to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Successfully protected, retained, & defended potential market share loss of valuable clients while maintaining positive relationships with all parties involved.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Negotiated prices, terms of sales and service agreements in exchange for market share commitments.
  • Responsible for $40million in revenue with the objective to achieve incremental revenue.
  • Responsible to grow market share.

Telephone Sales Agent

British Airways
04.1990 - 08.2000
  • Leveraged excellent phone etiquette when engaging with customers, projecting professionalism at all times.
  • Informed customers of promotions and new or upgraded products.
  • Informed customers price of airline tickets plus ensured the customer understood all rules of the fare.
  • Ensured high levels of accuracy given to the customer, while entering client details into the system following each sold transaction.

Education

Music

George Fox University
Newberg, OR

Skills

  • Operations
  • Inbound telephone marketing
  • Vendor Relations
  • Client Development
  • Goals and performance
  • Client Relations
  • Revenue Generation
  • Revenue Growth
  • Account Management
  • Customer rapport
  • Customer Satisfaction

Timeline

Corporate Sales Account Manager

British Airways
08.2000 - 04.2018

Telephone Sales Agent

British Airways
04.1990 - 08.2000

Music

George Fox University

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Sally Stiles