Sally Sullivan

Customer Service

• Greeted customers and provided assistance in locating items.
• Answered customers' questions concerning location, price, and use of merchandise.
• Informed customers about current promotions such as discounts on certain products or services.
• Assisted with customer requests and answered questions to improve satisfaction.

Point of Sale (POS) Operations

• Processed customer transactions accurately and efficiently.
• Operated scanners, scales, calculators, and cash registers to complete orders quickly and correctly.
• Provided accurate cash register operations, including accepting payments and providing change.
• Verified that all coupons were valid before applying them.
• Issued receipts, refunds, credits, or change due to customers.
• Received payment by cash, check, credit cards, vouchers, or automatic debits.
• Counted money in cash drawers at the beginning of shifts to ensure accuracy and adequate change.

Returns, Exchanges & Policies

• Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
• Processed returns and exchanges according to store policies.

Compliance & Security

• Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
• Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.

Store Appearance & Cleanliness

• Maintained cleanliness of checkout areas and completed general cleaning duties.
• Swept and mopped front end during shifts to maintain a professional appearance.
• Returned carts and baskets to entryways to keep store spaces and aisles neat.

Stocking & Merchandising

• Assisted with pricing merchandise for sale in the store.
• Organized shelves and displays to maintain an orderly appearance.
• Stocked shelves with incoming goods from delivery trucks as needed.
• Handled merchandising and restocking needs for multiple checkout lanes.

Store Flow & Efficiency

• Monitored customer traffic flow during peak hours and adjusted checkout lines accordingly.
• Helped supervisor control customer flow and backed-up lines by running additional registers during busy periods.