Sally Sutton
Area Manager
Tulsa,OK
Summary
Skilled Area Manager with strong leadership skills and experience mentoring and directing new team members. Several years of experience delivering successful improvements for business operations
High-performing professional with several years of experience delivering successful improvements for business operations. Thriving in a fast paced changing environment specializing in team involvement for their continued success.
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and customers.
Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Seasoned Area Manager with solid background in overseeing daily operations, managing staff, cross training for future growth. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
16
16
years of professional experience
Work History
Area Manager
Tulsa Public Schools
Tulsa , OK
08.2010 - 04.2022
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Conducted quarterly reviews at each site checking food production, customer participation, check all
- Health department and State required paperwork filed and balanced out
- Check all outstanding balances
- Yearly evaluations on each Manager and employee
- Employee development and correction when needed
- Team builders monthly with each site
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Supervised employees, ensuring optimal productivity.
Cafeteria Manager
Tulsa Public Schools
Tulsa , OK
09.2006 - 08.2010
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Developed and implemented policies to ensure cost-effective operation of cafeteria.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Established menus and monitored quality of food served in cafeteria.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Organized special events such as lunchtime buffets or holiday meals for customers.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Coordinated work schedules for employees to ensure adequate coverage during peak hours.
- Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
- Assisted in recruiting, hiring and training new personnel for the cafeteria staff.
- Supervised setup, takedown and maintenance of buffet tables during meal service periods.
- Analyzed reports regarding sales volume, profitability and other metrics to make informed decisions about changes or improvements needed within the cafeteria.
- Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
- Provided feedback on menu items based on customer surveys; recommended changes accordingly.
- Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
Education
GED -
Whitmer High School
Toledo, OH07-1996
Skills
- Operations Management
- Controlling costs
- Business development and planning
- Order Management
- Relationship building and management
- Supply Chain Management
- Process Improvement
- Cross-Functional Collaboration
- Territory Management
- Staff Scheduling
- Facility Inspections
- Equipment maintenance coordination
- Staff Training
- Brainstorming ideas
- Systems and software expertise
- Database Management
- Customer Relationship Management
- Staff Management
- Recruitment and hiring
- Quality Assurance
- Talent review
- Employee Scheduling
- Operations
- Performance Management
- Team Development
- Staff Development
- Production data analysis
- Staff Training and Development
- Goals and performance
Timeline
Area Manager
Tulsa Public Schools
08.2010 - 04.2022
Cafeteria Manager
Tulsa Public Schools
09.2006 - 08.2010
GED -
Whitmer High School
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