Sally Thatcher
Kansas City,Kansas
Summary
Service-focused Transportation Operations Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
Group One Inc
North Kansas City, MO
05.2021 - Current
- Oversee wide range of functions to facilitate growth and repeat business
- Regularly direct and support team member to ensure reliable, consistent profits, customer satisfaction and long-term client relationships
- Interfaced with customers on daily basis, providing detailed status updates and helpful support; proactively address customer needs and quickly resolve issues
- Collaborated with staff, customers, and corporate leadership; identify areas for improvement and implement effective sales and operations strategies
- Maintained thorough, detailed records across fleet data, product performance, daily functions and staff performance
- Encouraged productive, team-driven atmosphere
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, recruiting, safety and compliance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed finances to create detailed forecasting reports using AS400.
Dispatch Manager
Midwest Transport Specialists Inc
Kansas City, KS
03.2017 - 05.2021
- Established schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated daily demand planning and dispatch procedures for 160+ fleet/contractor drivers operating tankers, flatbed and various tractor-trailer combinations
- Provided front-line customer support on all emerging issues
- Provided rapid solutions and effective communication to gain team involvement
- Served as on call supervisor for 24/7 operations, including holidays and unexpected circumstances
Dispatch Supervisor
Core Carrier Corporation
Kansas City, KS
05.2014 - 06.2016
- Managed customer trailer pools in Kansas City/St Louis markets
- Participated in daily staff meetings to address any detention notices, late or missed, including any relays with drivers
- Provided clear communication with Fleet Managers company wide
- Functioned in fast-paced environment with ability to multitask in all facets of day to day operations
- Directed dispatching, routing and tracking of 85+ fleet vehicles.
- Increased area coverage by 38% through effective scheduling and detailed location monitoring.
Owner
Williams Transport LLC
Platte City, MO
01.2008 - 09.2013
- Developed and implemented business plans for targeted growth, planned, monitored, and met all company profit goals and objectives, supervised day-to-day operations, identified new and existing markets for expansion, ensured collection and control of funds, and managed all marketing efforts
- Maintained up-to-date knowledge of all applicable state and federal laws and DOT regulations, updated staff on new guidelines, identified cost-effective insurance and liability strategies, managed accounts payable / receivable, answered correspondence, tracked and monitored financial performance, and solved organizational problems as needed
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained computer and physical filing systems.
- Maintained safe work environment and confirmed current compliance with DOT and other governmental regulations.
- Managed 50-60 customer calls per day.
Education
Some College (No Degree) -
Southwest Missouri State University
Springfield, MOSkills
- Sales Calls
- Customer Service
- MS Office
- Employee Motivation
- Recruiting and Hiring
- P&L Responsibility
- Policies and Procedures Implementation
- Trucking Dispatching
- Budgeting and Forecasting
- Logistics
- Effective Communication
- Driver Relations
- Vendor Negotiations
Timeline
Operations Manager
Group One Inc
05.2021 - Current
Dispatch Manager
Midwest Transport Specialists Inc
03.2017 - 05.2021
Dispatch Supervisor
Core Carrier Corporation
05.2014 - 06.2016
Owner
Williams Transport LLC
01.2008 - 09.2013
Some College (No Degree) -
Southwest Missouri State University
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