SALLY TREVIZO
San Fernando,CA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, SRS and BrickelMed Office X5 and EHR systems. Skilled in organizing paperwork, Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Attentive Surgery Scheduler familiar with ICD-10 coding, Case Tabs and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 16 weekly procedures for 2 surgeons in a busy Orthopedic practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Hardworking Surgical Coordinator brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Computers. Astute professional highly skilled at handling patient issues and questions. Talented individual offering fluency in 2 languages. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level surgical coordinator position in Medical environment. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Surgical Coordinator
Los Angeles Orthopedic Institute
Sherman Oaks, CA
10.2019 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Coordinated with facilities to set up surgeries for 1 Orthopedic Doctor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office efficiency by handling 20+ callers per day.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Coordinated with facilities to set up surgeries for 2 Orthopedic Doctors.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 2-physician Orthopedic medical facility, scheduling Surgeries and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Warehouse Worker
Amazon
Chatsworth, CA
10.2020 - 01.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Volunteered to assist different jobs, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Consistently lifted materials weighing as much as 50 pounds.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using bar code scanner to update system.
- Completed over 20 thousand customer orders each day in warehouse setting.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated RF scanners to track merchandise and verify contents of containers.
- Completed over 5600 customer orders each day in warehouse setting.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes.
Workers Compensation Coordinator
Los Angeles Orthopedic Institute
Sherman Oaks, CA
03.2015 - 10.2019
- Handled 25 calls per hour to address customer inquiries and concerns.
- Respond to messages which include patients, adjusters and Attorneys
- Submit (RFA) Request for Authorizations
- Follow through to check status on request
- Worked with 60 Patients daily to understand needs and provide excellent service.
- Respond to messages which include patients, adjusters and Attorneys
- Prepare temp charts for Doctor to respond dictate for and complete supplemental report
- Submit prescriptions for authorized services
- Talk to patients who have questions regarding their denied services and explain why it was denied
- Schedule patients with authorized facilities, Physical Therapy, Pain Management, MRI, CT Scan, Internist, Occupational Therapy, Acupuncture, Massage Therapist, ENT Specialist, and Chiropractor.
- Maintained and obtained medical records.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies
- Gathered information about each position and related occupation with employee interviews, field observations and industry research
- Updated personnel handbooks and individual records to keep filed accurate and detailed
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Created current job descriptions to underpin consistent, market-based systems
Receptionist
Vargo Physical Therapy
Sherman Oaks, CA
09.2013 - 02.2015
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received over 200 in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Check Voicemail
- Take care of petty cash and patients credit card receipts from day before
- Review schedule from day before
- Compare book w/photocopy made day before and note any changes in red on copy
- Date any added charts from day before
- Update charge ticket with added pts 4. Make any changes in podium schedule
- Prepare charts for new patients coming in that day
- Fax new patients information to billing department
- Balance scheduling/billing from previous day and give to billing department when complete
- Make Insurance phone calls; call on authorization log book, verify insurance, call for individual visits
- File away charts
- File prescriptions, progress notes, evaluations, etc.
- Pull charts for next day and date them
- Prepare outgoing mail as needed i.e. patients statements/billing
- Any misc. filing as time allows
- Collecting co pay and patients balance
- Verification of benefits, dealing with PPO, POS and workman Comp authorization
- New patients interview
- Patient waiting time management
- Medical records and Subpoenas of records
- Schedule and confirm patients appointment
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered and quickly redirected large volume of calls on central system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist/Administrative Manager
JMP Physical Therapy Group
Sherman Oaks, CA
06.1997 - 09.2013
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
- Greet visitors ascertain purpose of visit and direct them to appropriate staff
- Managed over 60 calls per day , screened calls for management, direct to appropriate staff, Schedule and confirm patient appointments.
- Operate office equipment, voice mail messaging systems
- Chart compilation, routing, data entry, drop out and recovery, discharging routing
- Medical records and Subpoenas of records
- Patient waiting time management
- Computer skills/word processing, spreadsheet, basic excel, general office skills
- New patient Interview
- Verification of benefits, dealing with PPO, POS and workman comp authorization
- Collecting co pays and patient balance
- Assisting front office staff in any problems, fixing computers, adding diagnosis codes to our system, calling for repairs
- Updating system
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Kept operations in compliance with HIPPA regulations by developing and directing effective internal systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Supported various administrative duties by proofreading, transcribing and invoicing
Education
High School Diploma -
Rock Springs High School
Rock Springs Wyoming06.1989
Skills
- MS Office
- Troubleshooting
- Computer skills
- Equipment Troubleshooting and Maintenance
- Data Entry
- Patient Eligibility Requirements
- Scheduling Tests and Procedures
- Office Coordination
- CPT Coding
Timeline
Warehouse Worker
Amazon
10.2020 - 01.2021
Surgical Coordinator
Los Angeles Orthopedic Institute
10.2019 - Current
Workers Compensation Coordinator
Los Angeles Orthopedic Institute
03.2015 - 10.2019
Receptionist
Vargo Physical Therapy
09.2013 - 02.2015
Receptionist/Administrative Manager
JMP Physical Therapy Group
06.1997 - 09.2013
High School Diploma -
Rock Springs High School
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