Sally Varga
THOUSAND OAKS,CA
Summary
Proven Office Manager with a track record of enhancing efficiency and boosting employee satisfaction at Engel & Volkers Real Estate Westlake Village. Expert in office administration and customer relations, adept at implementing innovative organizational strategies and fostering teamwork. Achieved significant improvements in operational workflows and client loyalty through exceptional multi-tasking and problem resolution skills.
Overview
31
31
years of professional experience
Work History
Office Manager
Engel & Volkers Real Estate Westlake Village
08.2023 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Real Estat Office Management
Dilbeck Real Estate - Westlake Village
01.1994 - 02.2023
- Streamlined office processes by implementing efficient filing systems and organizational tools.
- Established positive relationships with vendors, negotiating favorable contracts that saved company resources while maintaining quality service standards.
- Maintained a well-organized work environment, ensuring seamless daily operations and high levels of efficiency.
- Evaluated office supply inventory regularly to prevent shortages while managing cost-effective purchasing decisions.
- Collaborated with cross-functional teams to streamline interdepartmental communication and workflow.
- Optimized resource allocation by effectively managing physical space usage within the office facility.
- Facilitated successful events by overseeing all logistics, including venue selection, catering coordination, and attendee registration.
- Assisted executive leadership team with crucial administrative tasks such as report generation, presentation preparation, and meeting facilitation.
- Spearheaded innovative solutions to improve overall office functionality and boost employee satisfaction rates.
- Developed trustworthy rapport with clients through consistent communication and exceptional customer service skills.
- Handled confidential information with discretion, ensuring data privacy for both employees and clients alike.
- Contributed to a safe working environment by diligently adhering to health and safety guidelines set forth by the company or government regulations.
- Enhanced employee productivity through the development of comprehensive training programs for new hires.
- Improved interdepartmental collaboration through the implementation of regular team meetings aimed at fostering open communication between employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Arts - Business Management
Cal State Northridge
Northridge, CA06.1979
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Customer Relations
Clear oral/written communication
Scheduling and calendar management
Administrative Support
Clerical Support
Relationship Building
Scheduling
Staff Management
Conflict Management
Supply Management
Training and coaching
Meeting planning
Compliance Monitoring
Workforce Management
Computer Skills
Decision-Making
Customer Relationship Management
Problem Resolution
Teamwork and Collaboration
Good Judgment
Timeline
Office Manager
Engel & Volkers Real Estate Westlake Village
08.2023 - 08.2024
Real Estat Office Management
Dilbeck Real Estate - Westlake Village
01.1994 - 02.2023
Bachelor of Arts - Business Management
Cal State Northridge
Similar Profiles
Annetta AbbottAnnetta Abbott
Real Estate Advisor at Engel & Volkers Real EstateReal Estate Advisor at Engel & Volkers Real Estate
WILLIAM GARBARINOWILLIAM GARBARINO
Licensed Real Estate Sales Agent at Engel & Volkers Real EstateLicensed Real Estate Sales Agent at Engel & Volkers Real Estate
Maria MichenerMaria Michener
Office Manager | Executive Assistant at Engel & Volkers Real EstateOffice Manager | Executive Assistant at Engel & Volkers Real Estate
Julie StephensonJulie Stephenson
Clinical Trials Associate at ICON Clinical Research/Vertex PharmaceuticalsClinical Trials Associate at ICON Clinical Research/Vertex Pharmaceuticals
Alaina GardnerAlaina Gardner
Ice Cream Scooper and Sales Associate at Tifa Chocolate and GelatoIce Cream Scooper and Sales Associate at Tifa Chocolate and Gelato