Sally Washburn
Marion
Summary
Versatile and results-driven professional with extensive experience in financial management and customer relations, notably at BDA Farm. Excelled in streamlining processes, enhancing efficiency by implementing QuickBooks, and elevating customer satisfaction levels. Skilled in accounting, bookkeeping, and utilizing advanced computer skills, alongside exceptional organizational abilities. Proven track record of improving operational productivity and profitability.
Overview
27
27
years of professional experience
Work History
Bookkeeper
BDA Farm
02.2024 - 01.2025
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Sales/Fulfillment Manager
BDA Farm
03.2023 - 02.2024
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Used advanced planning tools to balance service, inventory, and resource utilization levels.
- Elevated inventory control standards by designing customized tracking systems based on specific storage requirements.
- Improved order accuracy by implementing an efficient inventory management system.
- Developed strong relationships with vendors, negotiating favorable terms for procurement of materials and supplies.
- Spearheaded technology upgrades that streamlined operations, improved productivity, and enhanced overall efficiency within the fulfillment center.
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Delivery Driver
BDA Farm
10.2022 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
Small Business Co-Owner/Small Trucking Company Manager/Co-Owner/Payroll Manager
Three C Trucking LLC
07.2005 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Oversaw budgeting and financial management to ensure company profitability and growth.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Restaurant/Hotel Manager
GateWay Inn
06.1998 - 07.2005
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Education
High School Diploma -
Southern Academy
Greensboro, AL05-1993
Skills
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Accounts payable
- Payroll processing
- Bookkeeping software
- Advanced computer skills
- Financial recordkeeping
- Data inputting
- Exceptional organization
- MS office expert
- Customer relations
- Inventory tracking
Timeline
Bookkeeper
BDA Farm
02.2024 - 01.2025
Sales/Fulfillment Manager
BDA Farm
03.2023 - 02.2024
Delivery Driver
BDA Farm
10.2022 - 02.2024
Small Business Co-Owner/Small Trucking Company Manager/Co-Owner/Payroll Manager
Three C Trucking LLC
07.2005 - 01.2020
Restaurant/Hotel Manager
GateWay Inn
06.1998 - 07.2005
High School Diploma -
Southern Academy
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