Summary
Overview
Work History
Education
Skills
Personal Characteristics
References
Timeline
Generic
Sally Wiggins

Sally Wiggins

Simpsonville,SC

Summary

Dedicated customer service professional with a focus on building lasting client relationships through clear, honest, warm communication and follow-up.

Overview

28
28
years of professional experience

Work History

Caregiver

Private Residence
Greenville, SC
07.2024 - Current
  • Providing direct care and support to individual with special needs in a residential setting.
  • Assisting individual with daily activities such as dressing, eating, and hygiene.
  • Monitoring client's physical and emotional well-being, diligently reporting any changes to the appropriate personnel.
  • Effectively liaise between family members and healthcare professionals to ensure optimal provision of care.
  • Create a supportive environment where client feels safe expressing themselves without fear or judgment.
  • Provide transportation for medical appointments or other necessary errands, as required.
  • Engaging in creative problem-solving techniques to effectively handle challenging behaviors while maintaining respect for the individual's dignity.
  • Maintaining cleanliness of client's environment.

Shopper

Whole Foods
07.2021 - Current
  • Ensured customer satisfaction by providing tailored and attentive service during their shopping experience.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Utilized problem-solving skills to resolve customer complaints professionally.
  • Consistently went above and beyond to exceed customer expectations through exceptional service.

Personal Shopper

Shipt
02.2017 - 10.2021
  • Ensured on-time delivery of pre-selected grocery items to Shipt members through efficient shopping and delivery processes.
  • Communicated with members throughout the shopping process to ensure timely and accurate delivery.
  • Suggested substitutes for out-of-stock items to enhance customer satisfaction.
  • Driven to approach every shop with high levels of energy and efficiency.
  • Completed more than 2,500 shops, while receiving a consistent 5-star customer rating.
  • Offered excellent customer service by warmly greeting customers.

Personal Assistant and Tour Coordinator

David Sayh, Comedian and Entertainer
01.2009 - 01.2016
  • Successfully closed deals on event dates and agreed upon reasonable performance fees while ensuring ideal locations.
  • Managed and coordinated all aspects of travel arrangements, encompassing flights, transportation, and lodging.
  • Managed negotiations and compensation arrangements for artists and event representatives.
  • Managed development and distribution of promotional materials.
  • Ensured prompt handling of calls, emails and other forms of correspondence for seamless client communication.
  • Developed meaningful artist and client alliances through exceptional relationship-building skills.

Sales Representative

Kube Marketing/Southern Wines & Spirits
01.2010 - 01.2012
  • Communicated unique qualities of various wine varietals effectively.
  • Demonstrated adaptability to changing venues by effectively delivering product demonstrations with exceptional verbal communication skills.
  • Engaged guests through conversation about the various styles of wines available.
  • Attracted potential customers through pouring samples and sales promotions.

Booking Agent/Secretary

Blackwood Legacy
Franklin, Tennessee
02.1997 - 12.2002
  • Implemented successful cold-calling techniques resulting in secured bookings.
  • Created promotional materials, press kits, and digital media kits.
  • Developed meaningful artist and client alliances through exceptional relationship-building skills.
  • Responsibly managing website design and promotion.
  • Streamlined tour scheduling process ensuring efficient accommodation and travel arrangements.
  • Led end-to-end planning of all bookings, from ideation to post-event feedback.

Education

South Carolina Real Estate
08.2021

Nashville Bartending School
03.2010

Nashville School of Real Estate

High School Equivalent

Skills

  • Outstanding Customer Service
  • Strong Communication Skills
  • Highly attentive to all details that provide a warm customer experience
  • Effective Listening and Speaking Skills
  • Committed to Service Excellence
  • Inbound and Outbound Calling
  • Complaint resolution
  • Positive and professional

Personal Characteristics

  • Outstanding phone skills to include cold calling.
  • Communication: listening and speaking, with clarity and empathy regarding customer service needs.
  • Attentive to all details that provides a warm customer experience.
  • Trustworthy, honest, and eager to learn new ideas and strategies to perform at higher levels of service.

References

References available upon request.

Timeline

Caregiver

Private Residence
07.2024 - Current

Shopper

Whole Foods
07.2021 - Current

Personal Shopper

Shipt
02.2017 - 10.2021

Sales Representative

Kube Marketing/Southern Wines & Spirits
01.2010 - 01.2012

Personal Assistant and Tour Coordinator

David Sayh, Comedian and Entertainer
01.2009 - 01.2016

Booking Agent/Secretary

Blackwood Legacy
02.1997 - 12.2002

South Carolina Real Estate

Nashville Bartending School

Nashville School of Real Estate

High School Equivalent

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Sally Wiggins