Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sally Zellner

Delta

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Operations Specialist

First Colorado National Bank
04.2018 - Current
  • Provided backup to 2 other deposit operations specialists.
  • Processed daily chargebacks with 100% accuracy rate.
  • Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
  • Participated in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
  • Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
  • Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
  • Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
  • Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.
  • Immediately reported discrepancies and assisted in clearing discrepancies.
  • Maintained up-to-date knowledge of industry trends, regulations, and best practices in order to provide valuable insights into improving business processes.
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Assisted customers with banking needs and inquiries.

Teller

Aventa Credit Union
02.2017 - 05.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

OperationsSpecialist

First State Bank Of Colorado
01.1999 - 07.2016
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Motivated and trained employees to maximize team productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Computer Training, Microsoft Windows

Delta-Montrose Vocational-Technical Center
Delta, CO

How To Supervise People

Fred Pryor Seminars

High School Diploma -

Paonia High School
Paonia, CO
05.1981

Skills

  • Operational Efficiency
  • Process Documentation
  • Data Analysis
  • Process Analysis
  • Issue Research
  • Cross-Functional Communication

Timeline

Operations Specialist

First Colorado National Bank
04.2018 - Current

Teller

Aventa Credit Union
02.2017 - 05.2017

OperationsSpecialist

First State Bank Of Colorado
01.1999 - 07.2016

Computer Training, Microsoft Windows

Delta-Montrose Vocational-Technical Center

How To Supervise People

Fred Pryor Seminars

High School Diploma -

Paonia High School

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Sally Zellner