Summary
Overview
Work History
Education
Skills
LEADERSHIP
The Bronze and Silver Award with the Girl Scouts of Colorado
Timeline
Hi, I’m

SallyAnn Carpenter

Tavares

Summary

I am a dedicated student at Lake Sumter State College pursuing an Associate's degree in business with a passion for the culinary arts. My future plans include furthering education at Lake Technical School's Pastries and Baking program to cultivate skills in the food industry. Committed to achieving academic and career success through hard work and determination.

Overview

3
years of professional experience

Work History

Cracker Barrel

Host
06.2022 - 12.2022

Job overview

  • Welcomed and seated guests promptly, enhancing customer experience and satisfaction.
  • Managed waitlist efficiently, ensuring smooth flow during peak hours.
  • Coordinated with servers and kitchen staff to optimize service delivery.
  • Maintained cleanliness and organization of front-of-house areas for safety compliance.
  • Assisted in training new hosts on procedures and customer service standards.
  • Monitored dining room activity to anticipate guest needs and improve service efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Olive Garden

To-Go Specialist
02.2023 - 08.2024

Job overview

  • Managed order preparation and packaging to ensure timely delivery for customer satisfaction.
  • Collaborated with kitchen staff to streamline food production processes, enhancing efficiency.
  • Maintained cleanliness of workstations and adhered to safety and hygiene standards consistently.
  • Assisted customers with inquiries and provided menu recommendations, improving service quality.
  • Processed customer payments accurately using POS systems, ensuring smooth transactions.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.

Texas Roadhouse

To-Go Server
09.2024 - 12.2024

Job overview

  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with food and beverage orders.
  • Collaborated with kitchen staff to coordinate timely delivery of takeout orders, enhancing efficiency during peak hours.
  • Maintained cleanliness and organization of service area, following health and safety regulations to ensure compliance.
  • Processed customer payments accurately using POS systems, maintaining cash handling standards for financial integrity.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
  • Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.

Panera Bread

Team Member
04.2025 - Current

Job overview

  • Delivered exceptional customer service, ensuring positive experiences and resolving inquiries efficiently.
  • Collaborated with team members to maintain inventory accuracy and optimize stock levels.
  • Assisted in training new hires on operational procedures and company policies.
  • Streamlined workflow processes, reducing wait times and improving service delivery efficiency.
  • Maintained cleanliness and organization of work area, adhering to safety standards consistently.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Tavares High School
Tavares, FL

High School Diploma

Skills

  • Customer Service
  • Collaborative teamwork
  • Strong multitasking skills
  • Proficient time management
  • Detail-oriented
  • POS software
  • Telephone reception
  • Front of house organization
  • Menu rotation

LEADERSHIP

  • Small Group Summer Camp Leader- 3-4 years
  • Within the Girl Scout camps, I was required to create a safe and fun environment for young girls. I listened and paid attention to my leaders and my assigned campers while communicating with fellow leaders. I guided my campers through outdoor activities, arts and craft projects, and daily clean-up.

The Bronze and Silver Award with the Girl Scouts of Colorado

Over my years in Girl Scouts, I have earned the Bronze and Silver awards for bettering my world and community. I helped promote dog shelters to obtain better resources to help local dogs in the area. I also created several social media platforms to help boost the mental health of teens and young adults.

Timeline

Team Member

Panera Bread
04.2025 - Current

To-Go Server

Texas Roadhouse
09.2024 - 12.2024

To-Go Specialist

Olive Garden
02.2023 - 08.2024

Host

Cracker Barrel
06.2022 - 12.2022

Tavares High School

High School Diploma

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SallyAnn Carpenter