Sally Jones
Bartow
Summary
Experienced healthcare professional with advanced clerical experience. Prepared for role with strong emphasis on patient care coordination and administrative efficiency. Known for fostering team collaboration and adapting seamlessly to changing priorities. Proficient in managing outpatient schedules, handling patient inquiries, and ensuring smooth clinic operations. Reliable and focused on achieving results, leveraging strong organizational and communication skills to drive success.
Overview
42
42
years of professional experience
1
1
Certification
Work History
School Registrar / Project Manager
Polk County School Board
Bartow, FL, United States
02.2023 - Current
- Serve as the primary project manager overseeing new enrollment for two key programs: Head Start and Open Enrollment for Kindergarten through 5th grade.
- Plan, coordinate, and document all phases of the enrollment process, including parent meetings, onboarding, budget oversight, and Open House activities.
- Develop and manage schedules to ensure timely and accurate processing of new student enrollments.
- Register and withdraw students; verify and maintain enrollment documentation for audit and compliance purposes.
- Coordinate with faculty, staff, and district officials to streamline onboarding processes and ensure alignment with district goals.
- Maintain detailed records of student data and ensure all enrollment files meet district and state compliance requirements.
- Manage internal communication to ensure parents are informed, supported, and engaged throughout the enrollment process.
- Self-motivated, with a strong sense of personal responsibility and a proactive approach to solving issues before they arise.
HR Coordinator
The Godfrey Hotel & Cabanas Tampa
Tampa, Florida
03.2022 - 02.2023
- Maintained human resources information system and kept employee files up to date and accurate
- Before I came on board at the Godfrey, there was no HR Department
- I created a functional human resources department within my first 30 days of employment at The Godfrey.
- Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Reviewed human resources paperwork for accuracy and completeness
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
- Handled employee inquiries and complaints regarding policy and benefits issues
- Conducted new employee onboarding and provided ongoing orientation training
- Supported employee relations, cultivating retention with a welcoming and inclusive work culture
Administrative Assistant
Motorola Solutions Inc - Motorola Solutions Inc
Lakeland, Florida
11.2020 - 02.2022
- Supports managers and employees through a variety of tasks related to organization and communication
- Responsible for confidential and time-sensitive material
- Familiar with a variety of the field's concepts, practices, and procedures
- Ability to effectively communicate via phone and email, ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and promptly
- May direct and lead the work of others
- Rely on experience and judgment to plan and accomplish goals; a wide degree of creativity and latitude is expected.
Administrative Assistant
R W Summers Railroad Contractor Inc
Bartow, Florida
01.2020 - 11.2020
- Answer phones, greet visitors, create purchase orders, maintain charts and excel spreadsheets, responsible for the sale of railroad ties to outside customers, set up job starts for new jobs that we have been awarded, order all office supplies, build relationships with outside vendors
- Responsible for dispatching repair crews out to repair damaged rail ties throughout the state.
- Responsible for making travel/hotel arrangements for rail crews
- Compare invoices to purchase orders for accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Human Resource Assistant
Streamsong Resort
Bartow, Florida
12.2017 - 06.2019
- Filed paperwork, sorted, and delivered mail, and maintained office organization
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database
- Answered and redirected incoming phone calls for the office
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized new employee orientation schedules for new hires
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues by company policies and procedures
- Delivered friendly assistance with new hires throughout the interviewing and hiring process
- Created and completed personnel action forms for hires, terminations, and title changes and terminations
- Administered compensation, benefits, and performance management systems at the direction of the supervisor
- Processed employee termination paperwork at the direction of supervisory staff
- Coordinated itineraries and scheduled appointments for human resources staff
- Responded to employee inquiries regarding benefits and other HR topics
- Set up orientations and initial training for new employees
- Participated in the recruitment and selection process for new hires
- Helped employees register for benefits programs using online portals
- Participated in job fairs to recruit new talent
Communications Specialist
Dade County Water & Sewer
Miami, FL
03.2016 - 11.2017
- I am responsible for taking phone calls from consumers with water and or sewer issues, dispatching the proper unit, and accurately updating the call ticket.
- Daily interaction between workers in the field via both phone and two-way radio
- We perform after-hours services to reinstate water service that has been disconnected
Subject Matter Expert
Alorica
Cutler Bay, Miami
10.2015 - 03.2016
- In this seasonal position, I was responsible for registering, enrolling, cancelling, and changing dental and/or vision plans and upselling new benefit additions for Federal Employees, Retirees, Postal Service employees, Survivor Annuitants, and Compensation.
Office Assistant
State Farm Insurance
Lakeland, FL
06.2012 - 11.2012
- Answered phones
- Maintained a database of customer information
- Responsible for purchasing and maintaining office inventory and selling some of the insurance pieces.
HR Coordinator/Payroll Clerk
Bartow Center
Bartow, Fl
01.2011 - 05.2012
- Received and processed new employee applications
- Conducted new employee orientation
- Scheduled background and drug screenings
- Processed bi-weekly payroll for 100+ employees using ADP
- Enrolled new employees in Kronos (Timekeeping System)
- Processed Vacation and Sick time requests
- Benefits Coordinator for new employees and processed benefit changes for current employees
- Process accounts payable invoices for payment
- Maintained employee personnel files
- Data Entry of all employee information, adhering to strict confidentiality guidelines
Outpatient Coordinator
NRH Hospital
Washington, DC
10.1990 - 08.1997
- Coordinated patient appointments and managed scheduling for optimal clinic efficiency.
- Developed and implemented streamlined communication processes between healthcare providers and patients.
- Trained new staff on office procedures, enhancing team performance and service quality.
- Monitored patient records for accuracy, ensuring compliance with healthcare regulations and standards.
- Reviewed and processed medical records for accurate coding compliance with insurance guidelines.
- Implemented coding audits to identify discrepancies and enhance billing accuracy.
- Developed best practice guidelines for coding procedures, enhancing operational workflows across departments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
911 Operator
Polk County Sheriff's Department
Bartow, FL
04.1986 - 05.1988
- Received both emergency and non-emergency 911 calls and dispatched police, fire, and/or ambulance to the emergency.
Cryptologic Technical Operator
US Navy
Atsugi, Japan
04.1984 - 12.1985
- Prevented equipment breakdowns with hands-on and proactive management style.
- Managed equipment operation and maintenance in a secure, confidential production environment.
- Trained machine operators in correct use, calibration procedures, and basic repairs.
- Implemented cost-control and safety updates to modernize operations.
Education
High School Diploma -
Bartow Senior High School
Bartow, FLSkills
- Additional Qualified Skills:
- Excellent customer service skills
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication
- Registration Processing
- Office administration
- Excellent communication skills
- Team Player
- Discretion and Judgment
- Payroll processing
- Data Entry
- Document scanning and processing
- Staff Recruiting and Retention
- Medical terminology
- HIPAA compliance
- Data entry
- Insurance coding (ICD-9 and CPT)
- Medical claims coding
- Insurance verification
- Team collaboration
Certification
- CNP - Certified Notary Public
Timeline
School Registrar / Project Manager
Polk County School Board
02.2023 - Current
HR Coordinator
The Godfrey Hotel & Cabanas Tampa
03.2022 - 02.2023
Administrative Assistant
Motorola Solutions Inc - Motorola Solutions Inc
11.2020 - 02.2022
Administrative Assistant
R W Summers Railroad Contractor Inc
01.2020 - 11.2020
Human Resource Assistant
Streamsong Resort
12.2017 - 06.2019
Communications Specialist
Dade County Water & Sewer
03.2016 - 11.2017
Subject Matter Expert
Alorica
10.2015 - 03.2016
Office Assistant
State Farm Insurance
06.2012 - 11.2012
HR Coordinator/Payroll Clerk
Bartow Center
01.2011 - 05.2012
Outpatient Coordinator
NRH Hospital
10.1990 - 08.1997
911 Operator
Polk County Sheriff's Department
04.1986 - 05.1988
Cryptologic Technical Operator
US Navy
04.1984 - 12.1985
High School Diploma -
Bartow Senior High School
Awards
Honorably Discharged Navy Veteran - 1985