Salma Baji

• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Tracked student attendance, participation and performance.
• Performed complex financial and budget analyses to determine requirements and justify requested funding.
• Used relevant financial technology to generate reports and recommended courses of action to upper management.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Built relationships with customers and community to establish long-term business growth.
• Interpreted and analyzed research data to draw conclusions on outcomes.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Educated students on college admissions process and scholarship requirements.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Established and enforced policies and objectives governing learning activities.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Oversaw call-monitoring, coaching, performance and corrective action for all team members.
• Coached team members regarding call strategy to effectively reach targets and foster customer retention.

Answering Live chat and email inquiries , Scoring written and oral placement tests , Take meeting minutes and bring agenda items, send daily reports to the director , Prepare and updates work reports , Maintaining students files and school records , Creating I-20 and sign on the enrollment agreements , Monitor student attendance records and coordinate with the academic manager , Make digital student ID cards for the students , Count safe money and prepare for deposit , Collect working hours sheets to prepare salary calculations , Order office supplies , Create activity calendar and compile article for the school newsletter , Issue invoices , Post article on the school website and issue flyers for special events

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Devising new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Chairing weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.

• Coordinating site investigations, documented issues and escalated to

• Answered questions from visitors and potential students about university life.
• Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
• Developed in-depth knowledge of university resources and services and promoted to prospective students.
• Led campus tours for prospective students every semester.
• Collaborated with other departments to promote student engagement.
• Represented university interests and values at various campus events and activities.
• Participated in on- and off-campus recruitment events to support university objectives..
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Facilitated press conferences and other outreach events to raise visibility of organization.

• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Announced flight status updates and information about gate changes over PA system.
• Tagged baggage and routed to appropriate location for loading and screening.
• Oversaw ticketing, gate and ramp services.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Educated passengers on safety procedures and provided assistance to disabled passengers
• Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.