Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Salma Estevan Gonzalez

Coral Gables,Florida

Summary

Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. I loved my job helping patients to have the best moment and they could feel relaxed and with no pressures, try to do everything they needed before surgeries, after surgery I will check what was surgery about and make a new appointment to have a follow up visit. Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Studying right now to have a Bachelor of Science in Nursing. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective. Having the opportunity to check and help patients is a very valuable gesture. I have experience in making appointments for patients, scheduling surgeries for inpatient and outpatient, communicating with surgeons for their block schedule, to check if they are going to keep same days of the weeks and how many times they will go.

Overview

3
3
years of professional experience

Work History

Surgical Scheduler

Coral Gables Hospital
11.2024 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
  • Participated in cross-functional teams focused on improving patient outcomes through enhanced care coordination efforts surrounding surgical services.
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
  • Increased overall satisfaction among surgeons by consistently meeting their scheduling preferences and accommodating special requests when possible.
  • Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • Coded correct procedures for physician and billing purposes.
  • .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
  • Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Front Desk Receptionist

Med Care Medical Center
01.2023 - 12.2024
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties.
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
  • Cleaned and organized lobby and reception areas to maximize guest comfort.
  • Provided guests with company information and addressed questions and complaints.
  • Helped patients with their concerns and needs.
  • Taking copays of any visit.
  • Schedule appointment at specialist offices.
  • Check referral or authorization for their visit.
  • Coordinated schedules and appointments using company calendars.
  • Updated customer contact and appointment information in company computer system.
  • Performed copying, faxing and printing tasks to organize and distribute important documents.
  • Scheduled appointments and meetings for staff, utilizing scheduling software to avoid conflicts.

Surgery Scheduler

Steward Medical Group
01.2024 - 08.2024
  • Scanned surgical paperwork into EMR system for nursing and billing staff.
  • Helped patients complete paperwork, explained orders, and informed each of additional hospital requirements.
  • Reviewed pre-operative requirements and coordinated handling of requirements such as labs, cultures and medical clearances.
  • Making Surgical Clearance for patients who were going to have surgery.
  • Sending Pre-ops to PCP’s offices.
  • Checking Medical Clearance was complete.
  • Called surgery patients in advance to confirm details and resolve last-minute concerns.
  • Scheduled pre-operative visits, procedures and post-operative follow-up appointments in EMR system.
  • Worked closely with pre-authorization team to set up benefits for planned procedures.
  • Giving instructions to patients who need surgery.
  • Handled incoming calls, providing information and redirecting as necessary.
  • Handled sensitive information with discretion, following HIPAA guidelines.
  • Assisted patients with filling out required forms and documentation.

Education

Bachelor of Science - Nursing

West Coast University
Miami, FL
03.2028

Skills

  • Patient Eligibility Requirements
  • Outpatient Procedures
  • Bookkeeping
  • Filing systems
  • Database Administration
  • Customer Service
  • Medical Reports Preparation
  • Collaboration and Teamwork
  • Medical billing codes
  • Scheduling Tests and Procedures
  • Patient Care Coordination
  • Teamwork Abilities
  • Excellent Communication
  • Excellent writing skills in English
  • Medical Procedures Understanding
  • Written Communication
  • Professionalism
  • Patient appointment coordination
  • Office reception
  • Schedule patients
  • Co-payment collection
  • Schedule out patients and inpatient surgeries

LANGUAGES

Spanish, Native
English, Bilingual

Timeline

Surgical Scheduler

Coral Gables Hospital
11.2024 - Current

Surgery Scheduler

Steward Medical Group
01.2024 - 08.2024

Front Desk Receptionist

Med Care Medical Center
01.2023 - 12.2024

Bachelor of Science - Nursing

West Coast University
Salma Estevan Gonzalez