Salma Hakik
Blue Springs,MO
Summary
Experienced Front Desk and Administrative Professional with a strong background in customer service, scheduling, conflict resolution, and inventory management. Proven ability to handle high-pressure environments, manage front desk operations, and deliver exceptional service. Skilled in employee training, problem-solving, and maintaining accurate records with attention to detail. Adaptable and committed to providing a positive experience for patients and visitors. Fluent in English and Arabic, with excellent communication skills across diverse populations.
Overview
3
3
years of professional experience
Work History
Hotel Manager
Hampton Inn By Hilton
Blue Springs, MO
09.2023 - 05.2025
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Monitored customer feedback surveys and took appropriate action based on results.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Resolved conflicts between staff members or guests when necessary.
- Processing payroll and maintaining employee time records, including edits, corrections, and adjustments.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Conducted recruitment processes, interviews, and hiring of new employees.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Management Assistant
Enterprise Rent-A-Car
Independence, MO
08.2022 - 08.2023
- Managed new hire training and onboarding to educate employees on company policies and procedures.
- Exercised mature judgment and made independent decisions in accordance with established policies, rules, and procedures.
- Drove sales and customer service while assisting guests with insurance, retail, and dealership rental services.
- Transported customers and maintained cleanliness of rental vehicles.
- Delivered vehicles scheduled for service to dealerships for maintenance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor's Degree in English Studies - Linguistics
Hassan II University
Casablanca Morocco08-2019
Skills
- Inventory management
- Employee training
- Customer service
- Conflict resolution
- Payroll administration
- Housekeeping supervision
- Problem solving
- Guest complaint resolution
- Sales strategies
- Data entry and record keeping
- Scheduling and appointment coordination
- Patient check-in/check-out
- HIPAA compliance awareness
- Multi-line phone handling
- Multitasking in fast past environments
Languages
English
Professional
Arabic
Full Professional
Timeline
Hotel Manager
Hampton Inn By Hilton
09.2023 - 05.2025
Management Assistant
Enterprise Rent-A-Car
08.2022 - 08.2023
Bachelor's Degree in English Studies - Linguistics
Hassan II University
Similar Profiles
Margaret GoodeMargaret Goode
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express
Antoinette WilliamsAntoinette Williams
Food and Beverage Manager at Hampton Inn By HiltonFood and Beverage Manager at Hampton Inn By Hilton
Kimberly NobbsKimberly Nobbs
Housekeeping Supervisor at Hampton Inn By HiltonHousekeeping Supervisor at Hampton Inn By Hilton
Garrett BurksGarrett Burks
Night Audit Supervisor at Hampton Inn By HiltonNight Audit Supervisor at Hampton Inn By Hilton
Joshua ScheibleJoshua Scheible
Registered Nurse, Intensive Care Unit at Lee's Summit Medical CenterRegistered Nurse, Intensive Care Unit at Lee's Summit Medical Center