Summary
Overview
Work History
Education
Skills
Timeline
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Salma Jama

Irving,Texas

Summary

I am a motivated shift leader with a proven track record of leadership and team management in a high-paced environment. I possess excellent communication and interpersonal skills honed through customer interactions and team collaboration. I am eager to apply my customer service expertise to excel in a dynamic and fast-paced environment while delivering exceptional support and ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
Irving, Texas
08.2021 - Current
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Ordered supplies when necessary to maintain adequate stock levels.
  • Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
  • Communicated with other departments regarding product availability or changes in pricing structure.
  • Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted guests with pleasant smile and outstanding customer service.
  • Delegated work to staff, setting priorities and goals.

Associate

Baskin Robbins Franchisee
San Jose, CA
02.2020 - 11.2020
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Built relationships with customers to encourage repeat business.

Associate

Great America
Santa Clara, CA
03.2019 - 09.2019
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Handled customer complaints in a professional manner.
  • Maintained a clean work environment by sweeping, dusting, and mopping floors.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

Andrew P. Hill High School
San Jose, CA
05.2019

Skills

  • Customer-Oriented
  • Inventory Management
  • Staff Development
  • Conflict Resolution Techniques
  • Training and Mentoring
  • Listening Skills

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Associate

Baskin Robbins Franchisee
02.2020 - 11.2020

Associate

Great America
03.2019 - 09.2019

High School Diploma -

Andrew P. Hill High School

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Salma Jama