Salma Jimenez Morales
Inbound Team Lead
Romeoville,IL
Summary
Proven leader in warehouse and retail environments, excelling in roles at RJW Logistics and Big Lots. Enhanced team productivity by implementing training on best practices and safety, achieving a notable increase in efficient operations. Skilled in data entry and fostering teamwork, consistently delivering high-quality customer service and operational excellence.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Inbound Team Lead
RJW Logistics
10.2024 - Current
- Fostered a culture of accountability within the team by setting clear expectations, providing regular feedback on performance, and offering support for professional development opportunities.
- Boosted customer satisfaction levels by promptly addressing concerns and providing timely solutions to issues raised.
- Maintained strict compliance with safety regulations within the department, resulting in a consistently safe working environment for employees.
- Efficiently managed resources during peak periods by effectively allocating staff members based on workload demands across various tasks and assignments.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Monitored performance and safety practices of 19-person warehouse staff.
Inbound Clerk
RJW Logistics
10.2023 - 10.2024
- Answered emails with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Ensured timely processing of incoming goods through effective communication with transportation.
- Contributed to a positive work environment through open communication with colleagues and supervisors, fostering strong teamwork and collaboration within the department.
- Increased productivity by training new team members on receiving processes and best practices.
- Collaborated with other departments such as purchasing, sales, and customer service to resolve any issues related to inbound shipments, fostering cross-functional teamwork.
- Mitigated risk of lost or misplaced items by ensuring accurate labeling and tracking of all received goods, maintaining an organized warehouse space.
- Assisted in reducing stock shortages by promptly notifying purchasing department of any discrepancies or damages found in received goods.
- Upheld strict quality standards throughout receiving process, conducting thorough inspections on all inbound shipments to identify potential issues.
Cashier Team Lead
Big Lots
02.2022 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Bolingbrook High School
Skills
- Workplace Cleanliness
- Receiving
- Warehouse Operations
- Data entry proficiency
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Punctual and Reliable
- Warehouse Safety
Timeline
Inbound Team Lead
RJW Logistics
10.2024 - Current
Inbound Clerk
RJW Logistics
10.2023 - 10.2024
Cashier Team Lead
Big Lots
02.2022 - 10.2023
High School Diploma -
Bolingbrook High School
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