Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salma Johnson

Sandy

Summary

Skilled professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability and adaptability in meeting changing demands while maintaining high standards, and strong communication.

Overview

5
5
years of professional experience

Work History

Floor Lead

Brightstar Wireless
02.2020 - 10.2020
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.

Barista

Starbucks
10.2020 - 03.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Supervisor

Starbucks
03.2022 - Current
  • Oversaw daily operations of the shift, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared shift summary reports for other supervisors and manager and communicated regularly on goals and progress.

Education

Bachelor of Science - Psychology

University of Utah
Salt Lake City, UT
05-2023

Skills

  • Training and mentoring
  • Goal oriented
  • Customer service
  • Employee motivation
  • Decision-making
  • Conflict resolution
  • Expectation setting
  • Multitasking
  • Time management
  • Effective communication
  • Reliability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
ASL
Limited Working

Timeline

Supervisor

Starbucks
03.2022 - Current

Barista

Starbucks
10.2020 - 03.2022

Floor Lead

Brightstar Wireless
02.2020 - 10.2020

Bachelor of Science - Psychology

University of Utah
Salma Johnson