Salma Lozano

Fontana,CA

Summary

Hardworking employee with excellent customer service, multitasking, tech-savvy, and quick learning in technical expertise. Outstanding listening, oral and communication skills. Comfortable in interacting with all levels of staff. Able to demonstrate success in building teams and devoted to giving every customer a positive and unforgettable experience. Capable of handling a high volume of calls and workload in a fast-paced environment with minimal supervision while maintaining a high quality customer service. Immensely motivated employee with a desire to take on new challenges who brings related experience and dedication to meet quality goals and customer satisfaction.

Overview

years of professional experience

Work History

Supply Chain

Nordstrom

03.2020 - 02.2024

Used handheld devices to sort, scan, and prepare orders.
Sorted packages and palletized products according to shipping destination.
Implemented new methods to help transform business structure and communicated with my team to expedite workflow and eliminate any issues necessary.
I mentored and trained over 20 new hire employees in one setting and developed 3 staff employees while also foreseeing the department and made sure to explain goals and expectations to trainees.
Supervised a team of 25 associates, providing guidance and feedback as needed.
Greeted visitors, while also responding to questions and directing them to management staff.
Managed supplies and collected reports, emails, and other written forms required by management.
Possess a flexible skillset, worked in four departments and acquired knowledge in all of those departments.
Lead a department of four employees, as well as trained and mentored them into a cultural work environment.

Outbound Coordinator

Amazon

01.2019 - 06.2019

Handled packages safely while loading and unloading packages from loading docks to trucks
Corrected pallets of damaged or mislabeled products to reduce errors or losses
Labeled packages and pallets to ensure efficient identification of items and counted the number of boxes/units in loading docks to confirm proper completion or orders.
Ensured that all expedite deliveries were out in a timely manner by working closely with transportation teams to prioritize urgent orders.

Sales Associate

Payless Shoe Store

06.2016 - 11.2016

Engaged with customers in a friendly manner to help find specific products, determine needs, and offered product advice along with our sales promotions.
Answered incoming calls to provide store, product, and services information.
Assisted teammates with sales tasks to meet daily sales goals.
Trained 2 new team members in cash register operation, stock procedures, and customer service.
Ensured to provided exceptional services and pleasant shopping experiences to all retail customers.
Recommended complementary purchases to customers, increasing revenue.
Developed multiple sales strategies to address various customer types, such as identifying customer needs, and getting to know the costumer, build a relationship, and align with customer needs.

Education

High school graduate

Gladstone High School

Criminology

Chaffey College

02.2020

General

Citrus College

06.2016

Skills

Decision-making skills
Interpersonal skills
Training

Leadership
Mentoring
Sales expertise

Languages

Spanish

Native or Bilingual

Timeline