Salma Marouf
Harrisburg,PA
Summary
Enthusiastic and customer-focused automotive sales professional with 5 years of experience in vehicle sales, including Mitsubishi models. Proven ability to exceed sales targets, build client relationships, and deliver top-tier customer service. Seeking to contribute my product knowledge and interpersonal skills to drive sales at Mitsubishi Motors.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Kelly Education services
06.2022 - Current
- Provide instruction for K–12 classes in the absence of the primary teacher.
ESL, Cultural Orientation Navigator
World Church Services /Refugees Resettlement Program
08.2024 - 02.2025
- Coordinated and conducted cultural orientation for over 100 refugee families, educating them about U.S. laws, systems, and cultural norms.
- Helped clients access education system, enrolled over 200 students in schools.
Case Manager
Catholic Charities, Refugees Resettlement Program
11.2020 - 12.2023
- Resettled and supported over 60 refugee families with housing, employment, Education and healthcare access.
- Conducted intake interviews and maintained accurate client records.
- Provided emotional support and referrals for mental health services.
Freelance Arabic Interpreter
Language Line Solution
01.2016 - 11.2020
- Interpreted for non English speakers in healthcare, legal, educational, and humanitarian settings.
Sales Representative
Mitsubishi Motors Oman
02.2008 - 06.2013
- Provide detailed information on Mitsubishi vehicles, financing options, and promotions to customers
- Built and maintained a strong base of repeat customers through excellent service and follow-up.
- Conducted test drives, trade-in evaluations, and assisted with documentation.
- Stayed up to date with product knowledge, competitor offerings, and sales techniques.
Education
Master of Education - Training and Development
Penn State University
05-2019
Skills
- Automotive Sales Expertise
- Mitsubishi Product Knowledge
- Customer Relationship Management (CRM)
- Test Drive Facilitation
- Negotiation & Closing Techniques
- Finance & Insurance Understanding
LANGUAGES
Arabic
Native or Bilingual
Timeline
ESL, Cultural Orientation Navigator
World Church Services /Refugees Resettlement Program
08.2024 - 02.2025
Substitute Teacher
Kelly Education services
06.2022 - Current
Case Manager
Catholic Charities, Refugees Resettlement Program
11.2020 - 12.2023
Freelance Arabic Interpreter
Language Line Solution
01.2016 - 11.2020
Sales Representative
Mitsubishi Motors Oman
02.2008 - 06.2013
Master of Education - Training and Development
Penn State University
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