Salma Marra
Miami,Florida
Summary
A results-oriented account manager who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional service and exceeding sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
Kaseya
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Channel experience.
- Career accelerator program.
- MSP and MME growth consultant.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified key entry points to enhance market penetration and maximize returns.
- Negotiated prices, terms of sales, and service agreements.
- Exceeded company-defined sales quotas.
Business Intern
Banco Múltiple LAFISE
05.2022 - 08.2022
- Enhanced team productivity by streamlining communication channels and developing efficient workflows.
- Conducted market research for identifying new business opportunities and expanding the company's client base.
- Assisted in financial analysis tasks to support budget planning and cost reduction initiatives.
- Boosted sales performance with effective lead-generation strategies and well-crafted marketing materials.
Social Media Marketing Manager
Luke Bordados
09.2019 - 04.2022
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Managed multiple social media platforms for increased engagement and audience growth.
- Collaborated with cross-functional teams to develop cohesive marketing plans and messaging.
Education
BBA - International Business And Marketing
Florida International University
Miami, FL08.2023
High School Diploma -
The Americas Bicultural School
Santo Domingo, Dominican Republic07.2019
Skills
- Account Management
- Channel experience
- Salesforce
- Powerpoint, Word, and Excel
- Bilingual: English and Spanish
- Persuasiveness
- Tech consultant
- MSP and Internal IT department relationships
- Time-management
- Sales-oriented
- Great rapport with partners and end users
- Software sales
- Results-driven
Certification
- Leadership Agility
- Understanding Emotional Intelligence
- Dean's List
- Honor Roll
- The National Society of Leadership and Success
- Debate Club President
- Quantitative and Qualitative Market Research
- The Fundamentals of Digital Marketing by Google
Awards
- Career Accelerator Program
- Honor Roll
- Debate Club President
Extracurricular Activities
- Kaseya's Kickball Team
- Debate Club
Timeline
Account Manager
Kaseya
09.2023 - Current
Business Intern
Banco Múltiple LAFISE
05.2022 - 08.2022
Social Media Marketing Manager
Luke Bordados
09.2019 - 04.2022
BBA - International Business And Marketing
Florida International University
High School Diploma -
The Americas Bicultural School