Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salma Mogollan

Summary

An ambitious and hardworking individual with extensive experience in delivering exceptional customer service and managing administrative responsibilities. Recognized for attention to detail and the ability to handle multiple tasks efficiently while ensuring smooth operations. A natural communicator and team player, I thrive in fast paced environments and consistently exceed expectations, driving customer satisfaction and contributing to the success of the organization. My commitment to excellence and continuous improvement sets me apart as a key contributor to any team and task.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
08.2021 - Current
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees on company procedures, drink preparation, and customer service best practices, ensuring smooth onboarding and team integration.
  • Handled daily financial transactions, including cash, credit card payments, and reconciliation of register totals, maintaining accuracy and accountability.
  • Handled customers daily, managing their expectations, handling complaints, and ensuring a positive experience.

Daycare Assistant

Little Stars Childcare Program
03.2023 - 07.2023
  • Managed daily routines, including meal times, nap schedules, and playtime activities, ensuring smooth transitions and maintaining a structured environment.
  • Collaborated with teachers and staff to plan and prepare materials for lessons, crafts, and interactive play, contributing to a stimulating learning environment.
  • Acted as a substitute lead teacher when necessary, taking full responsibility for classroom management, lesson delivery, and child supervision

Personal Assistant

Alignment LIC
09.2019 - 12.2019
  • Managed daily schedules, including meetings, appointments, and travel arrangements, ensuring efficient time management and smooth operations for the employer.
  • Exercised discretion and maintained a high level of confidentiality when handling sensitive information related to the employer's personal and professional matters.
  • Prepared and edited documents, reports, and presentations, ensuring accuracy, professionalism, and timely delivery.

Education

Associate of Science - Liberal Arts And Sciences

Hostos Community College
Bronx, NY
05-2026

High School Diploma -

High School of Arts And Technology
New York, NY
07-2017

Skills

  • Attention to detail
  • Conflict Resolution
  • Time Management
  • Inventory Management
  • Expertise Microsoft Office Suite
  • Data Entry
  • Team Coordination
  • Training & Development
  • Fluent in Spanish & English

Timeline

Daycare Assistant

Little Stars Childcare Program
03.2023 - 07.2023

Barista

Starbucks
08.2021 - Current

Personal Assistant

Alignment LIC
09.2019 - 12.2019

Associate of Science - Liberal Arts And Sciences

Hostos Community College

High School Diploma -

High School of Arts And Technology
Salma Mogollan