ZAMZAM AHMED
Seattle,WA
Summary
Dynamic professional with a proven track record at Highline Community College, excelling in organizational skills and customer service. Adept at navigating college processes and fostering relationships, I empower students to achieve academic success. Proficient in Microsoft Suite, I bring dependability and a commitment to enhancing educational outreach and enrollment initiatives.
Overview
10
10
years of professional experience
Work History
Academic Case Manager
REWA (Refugee Women’s Alliance)
02.2023 - Current
- Provides help to youth ages 16-30 who are interested in going to college or vocational schools.
- PSSP participants receive: One-on-one case management and personalized coaching to help youth achieve their academic goals.
- Opportunities to visit local colleges.
- Guidance on writing personal statements.
- Assistance to complete the FAFSA or WASFA.
- Travel to clients homes and outreach
ECE Outreach & Enrollment Navigator
Highline Community College
02.2025 - 03.2026
- Work with faculty to share information about our programs, certificates, and degrees. This might include attending events, meeting with program owners/directors, interested students, on and off campus.
- Provide one-on-one assistance with all aspects of college navigation. For example completing the college application, ctcLink activation, registering for class, meeting with faculty advisors, meeting deadlines and requirements for funding applications for Somali Speakers, graduation applications, MERIT and other institutional requirements as needed.
- Provide entry level advising for initial certificates and steer eligible students to the appropriate faculty members for Prior Learning Assessment opportunities.
- Refer students to appropriate college personnel and support services.
Assistant Teacher
Neighborhood
Seattle, WA
09.2021 - 09.2022
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Implemented lesson plans for students with varying learning styles.
- Assembled instructional materials for children's projects and play-time.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
Healthcare Customer Service Representative
Bloodwork's
Seattle, WA
04.2019 - 12.2020
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scan medical records, implemented changes to scheduling system to improve patient flow.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Documented and managed patient information in the computer system.
- Handled a high volume of incoming calls at a fast-paced and transferring calls to the right personnel.
- Managed customer inquiries through telephone, email and social media interfaces.
- Serve as the primary contact for new patients being appointed to the Surgical and Medical Specialties clinics, as well as referring providers.
- Ensure referrals have had clinical triage with RNs, and MDs, to identify urgency status of referral and appropriate scheduling.
Community Relations Specialist
SOM HEALTH
08.2016 - 11.2016
- Maintained professionalism and efficiency while working closely with leadership.
- Planned or directed development or communication of programs to maintain favorable public or stakeholder perceptions.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Developed and maintained close working relationships with children, and families.
- Outreach and service engaging students, families in support of general population health to promote the services of the and supporting care management.
Education
Bachelor of Arts - Education
University of Washington Bothell
12.2022
Diploma -
Rainier Beach High School
09.2016
Skills
- Dependable
- Punctual
- Organizational skills
- Customer service
- Microsoft Suite
- Recording Histories
- Administrative support
- Office support
- Word Processing
Languages
Fluent in English
Full Professional
Somali
Native/ Bilingual
Timeline
ECE Outreach & Enrollment Navigator
Highline Community College
02.2025 - 03.2026
Academic Case Manager
REWA (Refugee Women’s Alliance)
02.2023 - Current
Assistant Teacher
Neighborhood
09.2021 - 09.2022
Healthcare Customer Service Representative
Bloodwork's
04.2019 - 12.2020
Community Relations Specialist
SOM HEALTH
08.2016 - 11.2016
Bachelor of Arts - Education
University of Washington Bothell
Diploma -
Rainier Beach High School