Summary
Overview
Work History
Education
Skills
Timeline
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Salma Ramos

Salem

Summary

Experienced in cultivating strong client relationships and effective communication. Committed to understanding customer needs and providing tailored solutions. Skilled in problem-solving and delivering exceptional service to ensure client satisfaction. Demonstrated ability to maintain positive interactions and exceed expectations in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Medical Scheduler

Frontier Dermatology
05.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Home Care Aid

New Horizons
02.2022 - Current
  • Kept detailed records of patient care and treatment plans to ensure continuity of care
  • Developed positive relationships with clients and their families
  • Developed individualized care plans for clients that took into account their medical, physical, and emotional needs
  • Effectively communicated with patients and their families to ensure their needs were being met

Direct Support Crisis Specialist

Oregon Department of Human Services
05.2023 - 07.2024
  • Provide crisis intervention services to people with developmental disabilities in a variety of settings
  • Evaluate individuals to determine the severity of their crises and develop plans to address their needs
  • Employ sound judgment and problem solving skills in order to effectively de-escalate crisis situations
  • Implement interventions that enable individuals to gain control of their emotions and behavior
  • Demonstrate respect for individuals and their rights while providing services


Barista

Dutch Bros.
06.2017 - 02.2022
  • Demonstrated flexibility in responding to customer requests, resulting in increased customer satisfaction
  • Assisted customers with selecting coffee drinks and food items that met their needs
  • Prepared and served specialty coffee drinks with excellent presentation and taste
  • Served customers with a smile, resulting in repeat visits and positive word-of-mouth referrals

Education

Bachelors of Science - Biology, Pre-PA

Western Oregon University
Monmouth, Oregon
03.2024

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Critical thinking
  • Reliability
  • Adaptability and flexibility

Timeline

Medical Scheduler

Frontier Dermatology
05.2024 - Current

Direct Support Crisis Specialist

Oregon Department of Human Services
05.2023 - 07.2024

Home Care Aid

New Horizons
02.2022 - Current

Barista

Dutch Bros.
06.2017 - 02.2022

Bachelors of Science - Biology, Pre-PA

Western Oregon University

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