Salma Reyes
Corona,CA
Summary
Bilingual customer service professional with sales experience. Solid team player with positive demeanor and proven skills in working in a fast paced setting. Motivated and result driven. Detail-oriented with experience in customer service, data entry and office management. Knowledge of microsoft office products. Dedicated to grow and contribute to company's success.
Overview
7
7
years of professional experience
Work History
Office Assistant
Fullerton Ford
04.2021 - 04.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Created detailed expense reports and requests for capital expenditures.
- Managed multiple projects simultaneously using organizational and analytical skills.
Receptionis/Administrative Assistant
Cerritos Nissan
10.2020 - 04.2021
- Answered and routed phone calls, managed over 100 calls per day.
- Ensure completion of paperwork/reports
- Identified and developed problem solving methods to resolve customer issues
- Maintained, tracked and trended data for monthly reporting.
Internet Sales
Cerritos Nissan
07.2017 - 04.2020
- Responded to over 25 internet inquiries and made over 100 phone calls per day in timely matter.
- Negotiated with customers to close on deals and increase sales; Personally work deals, interest rates, leases, and calculate financial requirements
- Contacted customers, explained product ,features, negotiated price, closed sale
- Understood customers needs and recommended suitable product
- Provided superior and individualized customer service
- Collected Stipulations as needed
Sales Representative
Buena Park Nissan
01.2015 - 06.2017
- Actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Maintained contact with customers via email,phone, made up to 100 calls per day
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA05.2014
Skills
- Customer service oriented
- Microsoft office
- Time Management
- Task Prioritization
- Excellent communication skills
- Efficient and Detail-Oriented
- Multitasking
- Administrative support, data entry, clerical support
Languages
English
Spanish
Timeline
Office Assistant
Fullerton Ford
04.2021 - 04.2022
Receptionis/Administrative Assistant
Cerritos Nissan
10.2020 - 04.2021
Internet Sales
Cerritos Nissan
07.2017 - 04.2020
Sales Representative
Buena Park Nissan
01.2015 - 06.2017
High School Diploma -
Fullerton Union High School
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