Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salma Saki

Sale,Morocco

Summary

Progressive 5+ years of experience in hospitality, tourism, manufacturing, logistics, technology, and translation. Experience in supporting global clients from US, Europe, Africa and Asia.. Strong experience in sales, client support, customer services, collaboration, strategic planning, mitigation planning, negotiation, client satisfaction and retention.

Overview

6
6
years of professional experience

Work History

Maintenance Engineer Assistant

Marbio
Casablanca, Morocco
11.2023 - Current
  • Maintain inventory collaborating with engineers and technicians Organized field materials and files for the engineers Collaborated with Chinese client and helped team understand the technical requirements to internal Arabic speaking engineers

Sales Executive and Business Development

Nichetek
New York, USA
01.2023 - 11.2023

Responsibilities include for gathering requirements, lead generation, digital marketing, Prospecting, Business Growth, Closing and Client retention. Supporting sales over $2M in 2023 fiscal year and saved over $1M by leading efforts to offshoring tech and testing resources to china and india.

Receptionist, Customer Service and Responsible of Chinese Group

Atlas Sky Airport hotel
Casablanca, Morocco
04.2022 - 12.2022

,Concierge Services/ Receptionist/Customer Services

_________________________________________________________

Accomplishments- Managed over 100 incoming calls, emails and faxes per day from global from US, Europe, Africa and Asia. Sold tours packages over $1M within a year.

Responsibilities- Welcoming tours groups, guests and providing them with necessary information related to their stay. Assist guests in checking in and out of the hotel, as well as answer inquiries about the hotel’s amenities, services, and facilities. Manage, clean and organize the front desk Schedule meetings, client visits and company events, Provided administrative support to all team members as necessary, Process invoices and pay outstanding bills for company accounts, Perform light bookkeeping and financial record-keeping, Decorate the office for holidays Provide tours of the hotel for guest. Giving immersive experience for guest.

Assistant

Agmar Centre
Salé, Morocco
11.2021 - 12.2021

Executive assistant , managing calls, emails meetings for the senior executive.

Preparing PowerPoint presentation to clients and helping in prospecting, lead generation, digital marketing of products and services.

Translator

International Alliance Business (Shenzen) Co., Ltd.
China
03.2021 - 07.2021

Responsible for translating and helping team understand the requirements to internal foreign speaking professionals

Volunteer Teacher

Summer Camp for young People
Mingxin, China
08.2020 - 09.2020

Volunteer teacher at Summer Camp for young students, Guided with the plans, exercises for the camp which incudes ternary for travel, food , entertainment. Responsible for guiding over 20 students for summer camp activities , exercises, activities and task.

Translator and Coordinator for Relations

MalishaEdu
Guangzhou, China
08.2018 - 03.2020

Worked as Translator and coordinator for relations , provide customer services, client services and retention.

Education

Holder of A Bachelor of Arts. -

 Annahda High School
Sale RABAT
06.2016

Bachelors in Fundamental Studies in Chinese - Fundamental Studies in Chinese

Mohamed V University
Rabat.
06.2019

Confucius Institute Scholarship

Yunnan University,
Kunming China
01.2019

Chinese Language Program. -

Yunnan University
Kunming China
06.2020

Chinese Language Program II -

Yunnan Minzu University, Kunming
Kunming China
07.2021

Skills

Software Skills:

  • MS Office
  • Workday
  • SAP,
  • Salesforce
  • Concierge Software
  • Booking Software,
  • Social Media Marketing Tools
  • Google Analytics

Timeline

Maintenance Engineer Assistant

Marbio
11.2023 - Current

Sales Executive and Business Development

Nichetek
01.2023 - 11.2023

Receptionist, Customer Service and Responsible of Chinese Group

Atlas Sky Airport hotel
04.2022 - 12.2022

Assistant

Agmar Centre
11.2021 - 12.2021

Translator

International Alliance Business (Shenzen) Co., Ltd.
03.2021 - 07.2021

Volunteer Teacher

Summer Camp for young People
08.2020 - 09.2020

Translator and Coordinator for Relations

MalishaEdu
08.2018 - 03.2020

Holder of A Bachelor of Arts. -

 Annahda High School

Bachelors in Fundamental Studies in Chinese - Fundamental Studies in Chinese

Mohamed V University

Confucius Institute Scholarship

Yunnan University,

Chinese Language Program. -

Yunnan University

Chinese Language Program II -

Yunnan Minzu University, Kunming
Salma Saki