Progressive 5+ years of experience in hospitality, tourism, manufacturing, logistics, technology, and translation. Experience in supporting global clients from US, Europe, Africa and Asia.. Strong experience in sales, client support, customer services, collaboration, strategic planning, mitigation planning, negotiation, client satisfaction and retention.
Responsibilities include for gathering requirements, lead generation, digital marketing, Prospecting, Business Growth, Closing and Client retention. Supporting sales over $2M in 2023 fiscal year and saved over $1M by leading efforts to offshoring tech and testing resources to china and india.
,Concierge Services/ Receptionist/Customer Services
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Accomplishments- Managed over 100 incoming calls, emails and faxes per day from global from US, Europe, Africa and Asia. Sold tours packages over $1M within a year.
Responsibilities- Welcoming tours groups, guests and providing them with necessary information related to their stay. Assist guests in checking in and out of the hotel, as well as answer inquiries about the hotel’s amenities, services, and facilities. Manage, clean and organize the front desk Schedule meetings, client visits and company events, Provided administrative support to all team members as necessary, Process invoices and pay outstanding bills for company accounts, Perform light bookkeeping and financial record-keeping, Decorate the office for holidays Provide tours of the hotel for guest. Giving immersive experience for guest.
Executive assistant , managing calls, emails meetings for the senior executive.
Preparing PowerPoint presentation to clients and helping in prospecting, lead generation, digital marketing of products and services.
Responsible for translating and helping team understand the requirements to internal foreign speaking professionals
Volunteer teacher at Summer Camp for young students, Guided with the plans, exercises for the camp which incudes ternary for travel, food , entertainment. Responsible for guiding over 20 students for summer camp activities , exercises, activities and task.
Worked as Translator and coordinator for relations , provide customer services, client services and retention.
Software Skills: